Specialist, IT Service Delivery


Technical Skills

  • Lotus Notes
  • Microsoft Excel
  • Microsoft Outlook
  • Technical Support
  • Training

Job Description

Specialist, IT Service Delivery

Location: Asia-Hong Kong-Kwun Tong-Kowloon Bay

PUMA is one of the world’s leading Sports Brands that designs and develops footwear, apparel and accessories. It starts in sport and ends in fashion. PUMA offers performance and sport-inspired lifestyle products in categories such as Football, Running, Training, Fitness, Golf and Motorsports.

We are committed to working in ways that contribute to the world by supporting creativity, sustainability and peace, and by staying true to the principles of being fair, honest, positive and creative in decisions made and actions taken.

Would you like working in a fast pace and multicultural environment? Then PUMA is the right place to be! Become a member of our successful IT team based in Hong Kong.

We are currently looking for a Specialist, IT Service Delivery.

Tasks and Responsibilities:

  • To analyst perform first-level diagnosis, Services desk operation, IT Hotline and troubleshooting support to the end user’s satisfaction.
  • To provide support in accordance with established processes and document incidents and remedies.
  • Research, diagnose, troubleshoot and identify solutions to resolve customer workplace issues
  • To administrate to Software distribution software as well as OS, application, software upgrade and new package installation.
  • To administrate of CANON Uniflow system including the server setup, driver administration, printer queue management.
  • Document knowledge in the form of knowledge base tech notes and articles
  • Team work with other IT team to provide quality services
  • Occasional travel is required
  • To conduct End User IT Training
  • To administrative to the AirWatch Mobile device application.


Things you should bring along / Qualifications:

  • BS degree in Information Technology, Computer Science or equivalent
  • Proven working experience in enterprise technical support / IT helpdesk centre
  • Strong problem-solving skills
  • Excellent client-facing skills
  • Excellent written and verbal communication skills
  • Strong technical knowledge in MS Windows, Outlook, Windows Server, Excel, Lotus Notes, MAC & MS Office products, mobile device, software distribution server.
  • Self-motivated, enthusiastic, proactive and strong problem solving skill.
  • BS degree in Information Technology, Computer Science or equivalent

If you are a flexible, open-minded and dedicated individual, PUMA offers interesting opportunities not only in an exciting and challenging industry, but also an enjoyable and open working atmosphere. If you have the drive and commitment to work in the dynamic and demanding PUMA environment, please submit your online application (including your CV with your possible starting date and salary expectations).

Employment TypeFull-time
Education LevelBachelor
Kering GroupRetail and e-commerce

2601 26/F Hysan Place 500 Hennessy Road, Causeway Bay Hong Kong

directions_walk3 mins walk from Causeway Bay Station