Kering Group

Department Manager - Leather Goods & Accessories

Kering Group
Full Time
Causeway Bay 
Non-specified
Intermediate (3-6 years)
Non-specified
English, Cantonese, Mandarin (Putonghua)

Job Description

Department Manager - Leather Goods & Accessories

Location: Asia-Hong Kong-Wan Chai-Causeway Bay

Responsibilities

  • Motivate and lead the sales team to achieve sales targets of the department/category
  • Keep updated of the fashion trends and key events on the concerned product category
  • Assure the recruitment, development and retention of customers
  • Implement action plans defined with the HQ and store director and guarantee follow up at store level
  • Communicate high quality relevant feedback and reporting to assistant store director / store director or staff
  • Motivate, train and challenge the team on a daily basis in your department
  • Identify and develop the strengths of each staff member and provide on-the-job training and coaching
  • Build a network of people who have an impact on local and international luxury business in order to promote customer loyalty, especially with top clients and VIPs 

Qualifications

 

Requirements

  • Ideally with +5 years of retail sales/ store operations experience, which at least 2 years at supervisory level

  • A background in luxury goods or premium fashion with an established client base preferred

  • A high sensitivity to customer experience and loyalty

  • Able to provide constructive, straightforward feedback and coach your team to succeed

  • Solutions-oriented and keeping a positive attitude in all circumstances

  • Excellent command of written and spoken English and Chinese; including in Putonghua


Technical Skills

  • Customer Service
  • Recruiting
  • Sales
  • Training