Business Analyst – Store Solutions


Technical Skills

  • Business Analytics
  • CRM
  • POS
  • Training

Job Description

Business Analyst – Store Solutions

Location: Asia-China-Hong Kong-Wan Chai


This position will provide consultation and frontline support services on the global/regional/local business processes and applications to the Hong Kong and Macau business units.
This position will mainly focus on retail store and back-office processes and applications. He/she may require to support other processes and applications such as logistics, wholesale, PR, HR, finance, etc.
  • Understand the business processes and requirements from business users. 
  • Analyze and recommend changes in addressing business needs and pain points.
  • Work closely with the BPO (Business Process Owner) to develop and maintain business processes from time to time in line with the business advancement.
  • Coordinate and work with internal/external application vendors on technical design, delivery and support.
  • Organize and facilitate application test plans and test cases including technical tests, user acceptance tests etc.)
  • Develop, coordinate and carry out regular/project-based application training plans, training sessions and training materials
  • Provide ongoing application system maintenance and problem resolution with internal/external supporting teams.
  • Provide Level 2 support on business applications
  • Develop and maintain knowledge base of business applications
  • Overseas travel may be required
  • Other duties and assigned


  • Hands-on experience in retail applications, such as POS, CRM, store portal, retail BI, store PDA/iPad apps, retail back-office applications, etc.
  • Strong business sense and business operational experience
  • Team/customer-oriented attitude and working style
  • Ability to work independently and under minimum supervision
  • Ability to work under pressure and to meet tight deadlines
  • Ability to handle multi tasks
  • Excellent analytical and problem-solving skills
  • Good communication skills and fluency in both spoken and written English and Chinese (Cantonese and Mandarin)
  • Knowledge and experience in AS400 version of JDA/JDE is an added advantage

  • University degree in IT, Business Information System or equivalent
  • Minimum 10-year experience in IT, with at least 5-year experience in retail business analysis (luxury retail preferred)
  • Any ERP/CRM/retail system certification is a plus
Employment TypeFull-time
Education LevelBachelor
LanguageEnglish, Cantonese, Mandarin (Putonghua)
Kering GroupRetail and e-commerce

2601 26/F Hysan Place 500 Hennessy Road, Causeway Bay Hong Kong

directions_walk3 mins walk from Causeway Bay Station