Trader Voice Engineer, Global Technology Infrastructure, Associate, Hong Kong
Location: HK-Hong Kong-New Territories-JPMorgan Tower Shatin / 01134
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity.End User Services
- Consists of Unified Communication, Multimedia Services, Trader Voice and Call Center Services. The group provides strategy, architecture, engineering and operations for the critical products that sit within this portfolio.
- Trader Voice Services provide robust voice communication tools designed for the demands of trading environments This includes point to point lines, hoot and holler access, voice recording services, speed dials and intercoms.
Provides technical expertise, design and operation support (Tier III) on all Trader Voice products and infrastructure including network design.
Sets standards for new and existing technology and communicates technical information with colleagues both inside and outside the firm. Provides guidance on process improvements
Product Development and Support- Analyzes new products and services and articulates future direction including impact on existing environment. Co
Problem Management-Troubleshoots problems. Addresses all operational issues, analyzing and implementing a tactical solution while pursuing root cause. Insures accurate problem identification, ticket documentation and customer/vendor dialogue
Vendor Management-Reviews and oversees implementation of all product and service installations. Articulates the business value and impact of technical and non-technical information and understands when to escalate
Project Management- Delivers project and process documentation for all Trader Voice projects. Communicates all technical requirements and manages installation or technical elements. Provides guidance on all cross impacting technology initiatives.
Bachelor’s degree in engineering, computer science, MIS, related field and or technical training. Must have strong analytical skills. Master’s degree is a plus
Minimum of 7+ years experience required in Network/Voice and Voice-related disciplines in design and implementation services.
Strong background in IT service delivery role (i.e. engineering support for projects).
Has participated in design and implementation of major IT projects.
Experience in process re-engineering efforts, process, and maturity quality management best practices (ITIL, Six Sigma, MOF/MSF, etc.) is a plus
Proficiency in Python, PERL, Shell Scripting and macro’s
Strong Experience in Deploying and Operating Linux, UNIX and/or Windows at the SA level with a strong bias towards automated deployment and operations experiences
J.P. Morgan is a place for talented people from all backgrounds and perspectives because our clients come from all backgrounds and perspectives. We encourage a culture of inclusion, where everyone's opinion counts and all employees have the freedom to deliver their absolute best. This is why we work hard and invest in attracting and developing a diverse workforce. Learn more about our Business Resource Groups in how they help our employees build successful
- ITIL Practitioner Level
- Asset Allocation
- Information Technology Infrastructure Library (ITIL)
- Microsoft Access
- Perl Programming
- Process Improvement
- Process Reengineering
- Product Development
- Project Management
- Quality Control
- Shell Script
- Six Sigma
- Technical Support
- Vendor Management