Commercial Banking - Client On-boarding - International Onboarding Manager - Vice President - Hong Kong
Location: HK-Hong Kong-Hong Kong-Chater House / 03761
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the worlds most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. JPMorgan Chase & Co.is committed to providing a comprehensive set of benefits choices to meet different employee needs and lifestyles, which include choices such as Flexible Work Arrangements with periodic work from home and non-standard business hours, fully paid parental leave time, health care insurance and retirement benefits.
Commercial Banking serves more than 30,000 clients, including corporations, municipalities, financial institutions, and not-for-profit entities with annual revenues generally ranging from $20 million to $2 billion. The Firm's broad platform positions the Commercial Bank to deliver extensive product capabilities - lending, treasury services, investment banking, and asset management - to meet our clients' domestic and international financial needs.
Commercial Banking Client On-boarding (CBCO) is responsible for driving and coordinating all aspects of client on-boarding experience, which includes account opening, set-up of cash management products and services along with supporting client coverage teams in the fulfillment of AML/KYC requirements.
The CBCO organization is seeking an International Onboarding Manager who will supervise a team of International Onboarding Leads (IOL) that will have global responsibility for the international onboarding for Commercial Banking clients. Helping our clients expand their business into international markets is a strategic opportunity for Commercial Banking and the initial onboarding experience sets the tone. The IOL team will work directly with the client and the coverage team to determine the best approach to onboard the client’s business to the CB products and services, including completion of our Due Diligence process.
Oversee the delivery of an excellent client onboarding experience by team members.
Responsible for talent recruitment, training, and development.
Cultivate an environment of strong team work and client focus.
Manage team performance against key metrics and performance objectives.
Model and drive team’s creative problem solving and solid decision making skills.
Ensure transparency, urgency, and quality resolution of client and internal issues.
Execute on internal initiatives as assigned.
Experienced manager with 6 years or more of relevant business experience, including minimum 3 years direct management experience.
Proven problem solver and critical thinker.
Demonstrated ability to work collaboratively and proactively with all levels.
Ability to drive results without direct ownership; manage conflict and mobilize direct reports as well as internal resources.
Strong written and verbal communication ability, especially via phone or e-mail channels.
Adaptable to a changing, dynamic work environment and can lead teams through change.
Strong presentation and negotiating skills
Experience with international KYC/regulatory requirements.
Knowledge of Global Cash Management products.
Proven ability to develop an implementation plan and execute deliverables.
Location: <varies based on hiring region/location>
*Some travel required (up to 30%) to support various clients and coverage teams
- Anti Money Laundering (AML)
- Cash Management
- Client Onboarding
- Due Diligence
- Know Your Customer (KYC)