JPMorgan Chase Bank

CIB Operations - Prime Brokerage Middle Office, Asset Servicing - VP - Hong Kong

JPMorgan Chase Bank
Full Time
Lead (more than 10 years)
Non-specified
English

Job Description

CIB Operations - Prime Brokerage Middle Office, Asset Servicing - VP - Hong Kong

Location: HK-Hong Kong-Hong Kong-One Island East / 31141

About J.P. Morgan’s Corporate & Investment Bank

J.P. Morgan’s Corporate & Investment Bank is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With nearly $20 trillion of assets under custody, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. 

The Asia Prime Brokerage Middle Office consists of 6 team members and is responsible for all client service activities covering trade management, margin & corporate actions across all Asia markets.  The team works in co-ordination with a global Middle Office team to ensure round the clock service for globally based clients.

Role Description:

Managing a team whose primary responsibilities will be to ensure the highest levels of client service for local & overseas based clients - This role will include:

  • Ensuring 80% of client queries are fully responded to within SLA of 30 mins to maintain the highest levels of service

  • Partnering with internal stakeholders to actively reduce client queries through proactive initiatives

  • Control oversight of key operational processes to mitigate daily operational risk

  • Strategic initiatives designed to reduce risk, increase efficiency and improve the overall client initiative

  • Successfully prioritizing multiple new business demands and co-ordinating tactical and strategic solutions whilst maintaining consistency of our offering within the wider global MO team

  • Management reporting of key metrics

  • Hiring, supervision & performance management of staff

  • Ensuring all corporate action events are accurately reported to clients with the correct terms and response deadlines in line with global SLAs

  • Reminding clients of upcoming deadlines where they are yet to respond to a corporate action event

  • Partnering with other Operational teams internally to ensure the smooth processing of any bespoke event requirements to minimize the impact on clients

  • Acting as an escalation point for any high risk corporate action events

  • Liaising with clients to explain complex/technical mechanics involved in a corporate action

Qualifications

Experience:
  • 10+ years end to end corporate actions experience either through a Prime Broker or Custodian with a particular focus on both Operations and Client Service experience
  • Global market knowledge
  • Equity, Fixed Income and Derivative Product Knowledge
  • Highly proficient in PC skills (MS Word, MS PowerPoint & MS Excel).
  • Ability to work under pressure and meet tight deadlines

Other Comments:

  • A flexible, organised, proactive attitude towards work is  essential
  • Early morning or evening work on a shift pattern basis will be required

Technical Skills

  • Corporate Actions
  • Equities
  • Fixed Income
  • Management Reporting
  • Microsoft Excel
  • Microsoft Powerpoint
  • Microsoft Word
  • Operational Risk