JPMorgan Chase Bank

CIB Operations - Prime Brokerage Asset Servicing Middle Office - Associate - Hong Kong

JPMorgan Chase Bank
Full Time
Intermediate (3-6 years)

Job Description

CIB Operations - Prime Brokerage Asset Servicing Middle Office - Associate - Hong Kong

Location: HK-Hong Kong-Hong Kong-One Island East / 31141

Working with a team of 6 whose primary responsibilities will be to ensure the highest levels of client service for local & overseas based clients


This role will include:


  •  Ensuring all corporate action events are accurately reported to clients with the correct terms and response deadlines in line with global SLAs
  • Reminding clients of upcoming deadlines where they are yet to respond to a corporate action event
  • Answering 100% of queries within 30 minutes of receipt to ensure the highest level of service
  • Partnering with other Operational teams internally to ensure the smooth processing of any bespoke event requirements to minimize the impact on clients
  • Acting as an escalation point for any high risk corporate action events
  • Liaising with clients to explain complex/technical mechanics involved in a corporate action
  • Proactively identifying & resolving processing model gaps & inefficiencies whilst ensuring a globally consistent operating model
  • Ad hoc project work
  • Cross coverage of Trade Management & Margin team functions



  • 5+ years end to end corporate actions experience either through a Prime Broker or Custodian
  • Proficiency in PC skill (MS Word, MS PowerPoint & MS Excel).
  • Ability to work under pressure and meet tight deadlines
  • Global market knowledge
  • Equity Product Knowledge
  • University Degree
  • English, spoken written to a high business standard
  • A flexible, organised, proactive attitude towards work is  essential
  • Early morning or evening work on a shift pattern basis will be required
  • Working visa, passport or residency for Hong Kong required.

Technical Skills

  • Corporate Actions
  • Customer Service
  • Equities
  • Microsoft Excel
  • Microsoft Powerpoint
  • Microsoft Word