CIB F&BM - Business Support Management – Associate

Intermediate (3-6 years)


Technical Skills

  • Change Management
  • Costing
  • Invoicing
  • Market Data
  • Microsoft Access
  • Resource Management
  • Talent Management
  • Training

Job Description

CIB F&BM - Business Support Management – Associate

Asia CIB Business Support Management (BSM) serves as a cross-LOB partner to CIB Front Office in Asia Pacific, working closely with respective business managers, senior management and all related support groups (Finance, Legal & Compliance, ITRSM, BCO and HR).  The principal activities of the group are:
  • Business Change Management (BCM):
    • Provision of technology hardware, applications and market data, controlled management of employee access on/off boarding process
    • A range of operational and control functions
  • Assistant Management (AM):
    • Centralized resource management, mobility, talent management, training and development, and objective performance evaluation
  • Expense Management (EM):
    • Ongoing ownership and updates to CIB Expense Policy (T&E and invoice processing)
    • Processing, review, approval and monitoring of T&E and invoice expenditure
Key Responsibilities for this role:
  • Accountability for LOB Business Change Management and Assistant Management
  • Support centralized management of line of business assistants ensuring appropriate span of control, training development and issue resolution
  • Regional lead for Line-of-Business aligned Change Management support
  • Management of end to end process of staff on-boarding and off-boarding, BAU technology request, not limited to,
    • Process system and application access for new hires, removal of access for off-boarded employees and internal transfer within the firm
    • Access validation and control for on/off boarding and transfers
    • Initiate all technology related requests and managing them to completion through JPM systems
    • User profile and expense reviews and
  • Real Estate: maintenance of floor plan, move management, floor access control and cost allocation
  • Business Contingency Plan coordination and support
  • Project coordination and implementation
  • Mediate ad hoc tech requests with various technology and Hub teams
Qualifications & Key Competencies:
  • Proven leadership track record, especially in managing change
  • Ability to analyze processes and issues: troubleshoot, problem solve and improve
  • Skills and experience to dive into the detail of process, technical and organizational issues whilst maintaining an appreciation for a broader strategy
  • Ability to conduct analytical reviews to influence and drive decision making
  • Strong control mind-set and attention to detail
  • Awareness of J.P.Morgan key lines of business and organizational structure
  • Personal attributes:
    • Work independently whilst also operating effectively in a team based environment
    • Be a self-starter, prioritize and manage a demanding workload
    • Develop relationships and demonstrate influence across a range of functions
  • Strong communication skills, with a proficiency in both written and spoken English
  • Minimum 4 years working experience, preferably in an Investment Banking environment
Employment TypeFull-time
Career LevelIntermediate (3-6 years)
Education LevelNon-specified
JPMorgan Chase BankFinancial Services, Retail and Commercial Banking

1101-1102 & 1118-1120 Level 22 Tower 1, Grand Century Place, 193 Princess Edward Road West, Mongkok, Kowloon, Hong Kong

directions_walk18 mins walk from Prince Edward Station