CIB - Client Onboarding, Program Manager - Vice President - Hong Kong

Intermediate (3-6 years)

Technical Skills

  • Client Onboarding
  • Compliance
  • Futures
  • Know Your Customer (KYC)
  • Microsoft Excel
  • Microsoft Powerpoint
  • Microsoft Word
  • Project Management

Job Description

CIB - Client Onboarding, Program Manager - Vice President - Hong Kong

Location: HK-Hong Kong-Hong Kong-One Island East / 31141

CIB - Client Onboarding, Program Manager - Vice President - Hong Kong
J.P. Morgan’s Corporate & Investment Bank is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Product Re-engineering is within Product Design & Development, a global organization within JP Morgan serving the Corporate & Investment Bank. Our objective is to employ strategic initiatives, business alignment, and process improvement to implement a standardized and consistent client on-boarding service and deliver world-class client experience.
As APAC Lead reporting to the Global Lead for the Product Re-engineering team, this role will manage a team of 5 project managers. The primary activities will include delivering a variety of projects ranging from strategic organizations to process improvement to regulatory and technology initiatives. Projects will include APAC-specific initiatives, APAC sub-projects within global initiatives, and with additional opportunity to drive global initiatives. The candidate must partner effectively with stakeholders across the Front Office, Operations, Compliance, Technology and other groups crossing all lines of businesses and across the globe.
You will be responsible for ownership of projects being led out of the region in addition to facilitating inter-regional initiatives in order to ensure global consistency within the organization.
  • Develop project delivery strategy (in conjunction with the global lead), end to end project delivery plans, milestones and risk/ dependencies covering all areas.  Subsequent communication and syndication of said strategy.
  • Identify and create working groups, as appropriate.  Manage large number of stakeholders from different groups, conduct steering committee and working group calls and ensure any issues are documented and resolved.
  • Analyze business needs and KYC/regulatory requirements to determine how WCOB technology systems and/or processes will functionally fulfill those requirements.  Perform impact analysis of policy changes on the operating model and future deliverables.
  • Partner with regional and global WCOB team, and various other internal groups to implement any tactical and strategic solutions for WCOB processes.  Engage all stakeholders and downstream teams and ensuring technical and operational gaps are addressed efficiently.
  • Assist in developing and documenting end-to-end roles and responsibilities, including process flows, stakeholder engagement, and required controls implementation.
  • Progress reporting to Manager and Project Committees, including risk and issues with impact to project deliverables


  • A minimum 5+ years of formal Project Management experience (Project management certification preferred but not required).
  • Experience managing a team (3+ years)
  • Client Onboarding/KYC or Regulatory Knowledge would be ideal
  • Alternatively, financial services operations and/or KYC/compliance background useful, but not required
  • Ability to foster cohesive team environment across project team members.
  • Pro-active/self-starter who can deliver value added support to stakeholders in a dependable, timely and accurate manner.
  • Ability to successfully navigate a complex infrastructure that involves numerous groups and individuals.
  • Can-do results-oriented attitude.  Able to drive projects forward in face of adversity, in spite of resource constraints, and with lack of stakeholder support.  Thinking outside of the box.
  • Adaptable, flexible and willing to work in a dynamic and rapidly changing environment.  Handling 10+ projects actively and effectively prioritizing the pipeline.
  • Ability to directly address conflicts, and escalate issues where appropriate.  Communicate effectively to all levels of management and stakeholders and impacted parties, especially with more senior colleagues.
  • Ability to identify problems and issues, and propose solutions and mitigating actions.  Exhibit initiative to raise issues to appropriate staff when needed.
  • Excellent verbal and written communication skills, including the ability to communicate strategic messages clearly and consistently with the team.  Writing samples will be requested.
  • Strong attention to detail.
  • Strong PC skills in Microsoft Suite (e.g. Word, Excel, PowerPoint) required
Employment TypeFull-time
Career LevelIntermediate (3-6 years)
Education LevelNon-specified
JPMorgan Chase BankFinancial Services, Retail and Commercial Banking

1101-1102 & 1118-1120 Level 22 Tower 1, Grand Century Place, 193 Princess Edward Road West, Mongkok, Kowloon, Hong Kong

directions_walk18 mins walk from Prince Edward Station