CIB - Business Resiliency – APAC Regional Resiliency Quality Manager – Vice President – Hong Kong

Intermediate (3-6 years)

Technical Skills

  • Audit
  • Compliance
  • Microsoft Excel
  • Microsoft Powerpoint
  • Process Improvement
  • Project Management
  • Quality Assurance
  • Relationship Management

Job Description

CIB - Business Resiliency – APAC Regional Resiliency Quality Manager – Vice President – Hong Kong

Location: HK-Hong Kong-Hong Kong-One Island East / 31141

As part of the Corporate & Investment Bank (CIB) Business Resiliency team, the incumbent will manage all Quality Management activities for the regional CIB Business Resiliency team, as well as contributing to the global Resiliency PMO team’s strategic objectives in support of the global CIB Resiliency team. Primary areas of responsibility are the regional Risk & Controls, Projects & Initiatives, Business Management, Reporting and Quality Assurance portfolios.  This role provides coverage for the APAC Resiliency Team as well as the Global Service Center Resiliency Team.
  • Manage the regional portfolio of risk issues and action plans; tracking and reporting status
  • Manage the regional data analytics, metrics and reporting portfolio
  • Manage the regional projects and initiatives portfolio; tracking and reporting status
  • Support Regional Resiliency Manager and global Program Management Office objectives in all areas, e.g.
    • Team governance, business management and financials
    • Policies, standards, guidelines and procedures reviews
    • Process review, development and improvements
    • Compliance metrics, reporting and data analytics
    • Exception reporting and follow ups
    • Risk, audit and regulatory reviews
    • Quality assurance reviews (RCSA substantiation)
    • NBIA, TPO and ATC reviews
    • Recovery site and seat management maintenance
    • Client requests for information

Training, development and communications


  • Bachelor's Degree or equivalent experience
  • 3+ years relevant experience
  • Knowledge of the firm/business
  • Business and Project Management
  • Risk and Controls knowledge
  • Business Resiliency experience preferred


Job Specific Skills:

  • Data Analysis and Reporting skills
  • Relationship management skills
  • Excellent Communication skills
  • Negotiation / Influencing skills
  • Project management skills
  • Process and continuous improvement skills
  • Excellent Excel and Power-point skills


Soft Skills:

  • Ability to thrive in a rapidly evolving environment; welcomes and adaptable to change
  • Highly organized, efficient and driven with a high degree of initiative; results orientated
  • Good prioritization, planning and time management
  • Self motivated with flexibility and the ability to work well both as an individual and part of a team
  • Controls orientated with superior attention to detail
  • Strong control mindset with a can-do approach to work
  • Ability to build relationships, partner with and influence staff in separate reporting lines
  • Consistently shows good judgment, professionalism, and a willingness to take ownership
  • Demonstrate the ability to multi-task and thrive in a dynamic, fast-paced environment
  • Ability to work independently with minimal supervision
  • Technically astute and able to lead development of new toolsets
  • Ability to lead effective meetings and clearly communicate concepts, viewpoints and concerns
  • Able to take ownership of issues
  • Challenges status quo; regularly seeks to improve processes
Employment TypeFull-time
Career LevelIntermediate (3-6 years)
Education LevelBachelor
JPMorgan Chase BankFinancial Services, Retail and Commercial Banking

1101-1102 & 1118-1120 Level 22 Tower 1, Grand Century Place, 193 Princess Edward Road West, Mongkok, Kowloon, Hong Kong

directions_walk18 mins walk from Prince Edward Station