JPMorgan Chase Bank

CIB - Asia Client Implementation Manager - Executive Director - Hong Kong

JPMorgan Chase Bank
Full Time
Lead (more than 10 years)

Job Description

CIB - Asia Client Implementation Manager - Executive Director - Hong Kong

Location: HK-Hong Kong-Hong Kong-One Island East / 31141

Functional Job Title:       Asia Client Implementations Manager
Corporate Title:                Executive Director / Vice President
Reporting To:                    Head of CFS APAC Solutions and Implementations
Investor Services (IS) Summary:
J.P. Morgan Investor Services is a premier securities servicing provider that helps institutional investors, alternative asset managers, broker dealers and equity issuers optimize efficiency, mitigate risk and enhance revenue. Investor Services leverages the firm's unparalleled scale, leading technology and deep industry expertise to service investments around the world. It has over $18 trillion in assets under custody and over $8 trillion in assets under administration.  
Team and Department (Investor Services) Summary:
The Client Implementation Project Manager will work within APAC Implementation & Solutions Group.  The Implementation & Solutions Group is primarily responsible for:
  • Complex Deal Management (including key prospects and re-tending clients and existing clients with large programs of change)
  • Project managing the implementation of standard and complex, new or incremental mandated business and off-boardings
  • Managing complex demand by documenting end-to-end client solutions for complex, cross-product client requirements driven by new business opportunities
  • Managing the pricing process for standard and complex new business opportunities, and perform existing client profitability analytics, incremental product pricing and re-pricing
The team reports regionally to the Head of APAC CFS Client Service, Implementations and Solutions.
Position Summary:
The Manager Asia Client Implementations will be a core part of the Implementation & Solutions Group, and will be responsible for the management of the Asia Client Implementations team as well as having responsibility for leading execution of the Implementations transformation agenda across Asia Pacific
Key Accountabilities/Major Responsibilities:
  • Management of Asia Client Implementations team ensuring successful delivery across the following:
  • Implementation Execution
  1. On time (mutually agreed client and C&FS business timetable)
  2. On specification (services to match those agreed with client, with change control as required)
  3. On process (onboarding within described processes and procedures)
  • Client & Internal Communications: Coordination of key client engagement & communications, including engagement with key client stakeholders
  • Project Management Discipline: Establish and maintain the project workplan, deliverables list and RAID log
  • General Implementation Support: Working closely with the broader Client Implementation and Solutions group in supporting other implementation related matters on an ad hoc basis
Transformation activites: Partnering with EMEA and WHEM Implementation teams to identify opportunities to improve efficiency and drive global standardisation across regions in order to improve the client experience during the implementation period


Knowledge and Experience Required:
  • 10 years+ Financial Services experience; preferably in banking &/or wholesale financial services
  • Wholesale financial services experience in at least 2 key business disciplines (Operations, Client Service, Commercials, Finance, Business Development, Product, Sales, Projects or Relationship Management)
  • Project Management
  • Senior stakeholder management
  • Effective time management skills to manage multiple projects in parallel
  • Experience in transition activity in the custody or funds management business
Expected Behavioural Competencies:
  • Leadership
  • Change Agent
  • Collegiate/Team Player
  • Engaging
  • Solutions orientated
  • Internal and external senior stakeholder management
  • Presentation skills (both written and verbal)

Technical Skills

  • Business Development
  • Change Management
  • Corporate Communications
  • Equities
  • Fund Management
  • Project Management
  • Relationship Management
  • Sales
  • Stakeholder Management