- Customer Service
- Supply Chain Management
WHOLESALES/RETAIL CUSTOMER SERVICE OFFICER - fashion accessories/eyewear/optical frame/5 days
Location: Within Hong Kong
Hong Kong listed company - fashion accessories distributor/agency/wholesales/licensing of several international fashion brands with focus in optical frames – mainly for Hong Kong, China and Asia Pacific market - is looking for a CUSTOMER SERVICE OFFICER - with details as follows :
- Tertiary education
- Studies in Business or Supply Chain & Logistics Management related disciplines is a plus
- 3 to 5 years customer services preferably in wholesales or export business
- Experience in FMCG/fashion/fashion accessories/optical frames/eyewear is highly prefer
- Mature, diplomatic, independent and well-organized
- Good communication and interpersonal skills
- A good team player
- Strong computer skills in MS Office . Knowledge of SAP is a plus
- Report to the Customer Service Manager
- Responsible for handling and follow up sales orders and customers' enquiries
- Resposiible for goods delivery and shipment arrangement
- Take care of customers' claims and returns on a timely and professional manner
- Generate and analysis of reports for service monitoring and continuous improvement
- Coordinate with various internal departments to ensure the quality of service
- 5 days work
- Candidates with more solid experience will be considered for the post of Senior Customer Service Officer (2 posts)
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|Career Level||Intermediate (3-6 years)|