WHOLESALES/RETAIL CUSTOMER SERVICE OFFICER - fashion accessories/eyewear/optical frame/5 days

Intermediate (3-6 years)


Technical Skills

  • Claims
  • Customer Service
  • FMCG
  • Sales
  • SAP
  • Supply Chain Management

Job Description

WHOLESALES/RETAIL CUSTOMER SERVICE OFFICER - fashion accessories/eyewear/optical frame/5 days

Location: Within Hong Kong

Hong Kong listed company - fashion accessories distributor/agency/wholesales/licensing of several international fashion brands with focus in optical frames – mainly for Hong Kong, China and Asia Pacific market  -  is looking for a  CUSTOMER SERVICE OFFICER   -  with details as follows :
  • Tertiary education
  • Studies in Business or Supply Chain & Logistics Management related disciplines is a plus  
  • 3 to 5 years customer services preferably in wholesales or export business
  • Experience in FMCG/fashion/fashion accessories/optical frames/eyewear is highly prefer
  • Mature, diplomatic, independent and well-organized 
  • Good communication and interpersonal skills
  • A good team player 
  • Strong computer skills in MS Office . Knowledge of SAP is a plus 
  • Report to the Customer Service Manager
  • Responsible for handling and follow up sales orders and customers' enquiries 
  • Resposiible for goods delivery and shipment arrangement 
  • Take care of customers' claims and returns on a timely and professional manner 
  • Generate and analysis of reports for service monitoring and continuous improvement 
  • Coordinate with various internal departments to ensure the quality of service 
  • 5 days work 
  • Candidates with more solid experience will be considered for the post of Senior Customer Service Officer (2 posts)
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JPC Recruiting Services was established in 1990.
Employment TypeFull-time
Career LevelIntermediate (3-6 years)
Education LevelNon-specified
JPC TexsonHuman Resources and Recruitment

Java Road 108 Commercial Centre 108 Java Rd North Point

directions_walk4 mins walk from North Point Station