IT HELPDESK / SUPPORT ENGINEER – network infrastructure service provider



Technical Skills

  • Active Directory
  • Android
  • Customer Service
  • iOS
  • Microsoft Exchange Server

Job Description

IT HELPDESK / SUPPORT ENGINEER – network infrastructure service provider

Location: Within Hong Kong

Network infrastructure service provider possessing the technical expertise in building the infrastructure of the enterprise-wide IT system or internet-based global IT system for customers in Hong Kong and China – we are looking for a  HELPDESK/SUPPORT ENGINEER – with details as follows :
  • Basic knowledge in System Solutions: Windows 10, 8, 7, XP
  • Experience with Office Suite 2003-2013 in both installation and support 
  • Good customer service attitude and able to deal with different types of users 
  • Good interpersonal and communication skills 
  • Able to communicate with basic English and Mandarin 
  • 5 day works from 9am-6pm, no OT needed in general 
  • Provide helpdesk support to customers
  • Responsible for on-site /remote IT support include hardware diagnostic, operating system,software installation, and troubleshooting 
  • Install and configure new PC systems including Application configuration and data migration 
  • Supporting Operation System including Windows 10,8,7,XP, MS Office suites , iOS, Android, Video Conference, network multifunction printer 
  • Repair and troubleshoot PC/Server related hardware, software and network issues 
  • Trouble shooting on Network and system level issue (including Firewall, Exchange , Active Directory and System Backup) 
  • Perform regular tasks including system health checking and maintenance 
  • Work with hardware/software vendors to resolve relevant IT problems
  • On shift job may be occassionally required; with extra allowance $$ as compensation
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Please attach your CV with salary expected to
[email redacted, apply via Jobable]
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JPC Recruiting Services was established in 1990.
Employment TypeFull-time
Education LevelNon-specified
LanguageEnglish, Mandarin (Putonghua)
JPC TexsonHuman Resources and Recruitment

Java Road 108 Commercial Centre 108 Java Rd North Point

directions_walk4 mins walk from North Point Station