Jones Lang LaSalle (JLL)

Data Centre Manager, Hong Kong

Jones Lang LaSalle (JLL)
Full Time
Admiralty
Non-specified
Lead (more than 10 years)
Non-specified
English

Job Description

Data Centre Manager, Hong Kong

HSBC Data Centre Manager
Corporate Solutions (Engineering) – Group Data Centres
 
ROLE AND RESPONSIBILITIES
 
OVERALL ROLE
The Data Centre Manager is responsible for managing the delivery of the engineering services for HSBC’s Group Data Centres in Hong Kong.
 
MAJOR RESPONSIBILITIES
 
  • Set up Standard Operating Procedures for the engineering management of data centres.
  • Deliver engineering services against
  • Ensure compliance with all procedures and controls used for working within critical environments.
  • Provide technical training, quality control, advice and guidance for JLL’s engineering delivery teams.
  • Act as subject matter expert in critical environment and general building services engineering and provide advice and support to all account activities.
  • Respond to all relevant incidents to ensure safety, analysis and resolution to HSBC’s satisfaction.
  • Close liaison with HSBC’s Data Centre Infrastructure Management and Corporate Real Estate teams
Critical Environment Management
 
  • Implement the Global standard for CEM incorporating HSBC, JLL and local statutory requirements.
  • Ensure all staff and vendors employed in critical facilities are properly trained and accredited. Ensure strict adherence to all working policies and procedures. Ensure all vendor staff undergo Pre Employment Vetting and JLL inductions.
  • Provide “best in service” training to all staff, including technical skills and incident scenario training.
  • Ensure all vendors are properly approved and undergo pre-employment vetting.
  • Initiate and/or participate in site reviews including maintenance standards, equipment replacement, security, change control, single points of failure, Tier adherence and operational risk.
  • Ensure completion of, and compliance with, all CEM Audit processes.
  • Manage service delivery teams on critical equipment maintenance and upkeep.
  • Act as the point of escalation for critical failures to assist site technical teams to make safe, identify, analyse, rectify and report on improvements.
Engineering Operations
 
  • Ensure 100% uptime is achieved.
  • Ensure all KPIs are met, including statutory and critical planned maintenance.
  • Implement the Global standard for engineering operations incorporating HSBC, JLL and local statutory requirements.
  • Ensure Planned Preventive Maintenance programmes and service contracts are appropriate for facilities.
  • Review the maintenance/service practices of M&E Contractors to deliver quality work practices in line with manufacturer recommendations and JLL standards.
  • Support the implementation and management of Risk and Safety work practices to reduce any interruption to operations.
  • Develop and provide training to on-site teams on engineering best practices.
  • Identify developments in international best practice and provide advice on localised implementation.
 
Health and Safety
 
  • Ensure compliance with statutory regulations on fire, health and safety standards
  • Ensure all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times.
  • Ensure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deployment.
Others
 
  • Develop and implement innovative programmes and processes that reduce costs and increase productivity.
  • Support the JLL Energy and Sustainability Service strategies to achieve measurable improvements in energy consumption.
  • Assist in the oversight and implementation of the client’s project works.
  • Provide 24/7 emergency call support and site attendance as required.
  • Develop and implement innovation programs and processes that reduce utility costs, increase productivity and savings and share with the wider EOS community.
  • Provide support and management for all other service activities supporting HSBC within the data centres.
  • Assist with continuous optimisation of processes, tools and documentation.
  • Achieve Key Performance Indicators and Service Level Agreement targets.
 
CANDIDATE SPECIFICATION:  KEY SELECTION CRITERIA
 
Ideal Experience
 
  • Tertiary qualifications in a mechanical, electrical or operational engineering discipline.
  • 10 years of experience in building services engineering.
  • 4 years’ experience in the operation of electrical and mechanical services in Tier III and Tier IV data centres.
  • Ideally a professional qualification holder such as PE (USA), CEng (UK) or local equivalent.
  • Excellent people skills and ability to interact with a wide range of client and vendor staff.
  • Critical environment experience
  • Experienced with continuous improvement initiatives, client relationship and preparation of reports.
 
REPORTING TO
Regional Engineering Director Asia Pacific and Sub Regional Account Director
 
POSITION GOALS
 
  • Set up Standard Operating Procedures for the engineering management of HSBC Group Data Centres.
  • Ensure compliance with all procedures and controls used for working within critical environments.
  • Provide technical training, quality control, advice and guidance for JLL’s engineering delivery teams.
  • Act as subject matter expert in critical environment and general building services engineering at the GDCs.
  • Respond to all relevant incidents to ensure safety, analysis and resolution to HSBC’s satisfaction.
 
KEY PERFORMANCE MEASURES
 
  • Key Performance Indicators
  • Implementation of Best Practices
  • Agreed cost savings initiatives
  • Client Satisfaction Survey
 
 
 
 

Technical Skills

  • Audit
  • Building Services
  • Compliance
  • Costing
  • Crisis Management
  • Data Centre
  • Health and Safety
  • Operational Risk
  • Quality Control
  • Surveying
  • Training