Johnson & Johnson

Senior Director, Productivity and Collaboration Services

Johnson & Johnson
Full Time
Mong Kok
Junior (less than 3 years)

Job Description

Senior Director, Productivity and Collaboration Services

Location: North America

Johnson & Johnson is currently recruiting for Sr. Director, Productivity and Collaboration Services. This position can be based out of any J&J site in the world.

Johnson & Johnson, through its operating companies, is the world's most comprehensive and broadly based manufacturer of health care products, as well as a provider of related services, for the consumer, pharmaceutical, and medical devices and diagnostics markets. We strive to provide scientifically sound, high quality products and services to help heal, cure disease and improve the quality of life.

Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer.

The Senior Director of Productivity and Collaboration Services is a seasoned email, real time messaging, personal storage and collaboration technologies professional who provides strategy, design, engineering, operations and financial leadership for all Productivity and Collaboration services throughout the services lifecycle.  This position assures appropriate management of flow based processes are developed and maintained to consistently achieve successful new releases, enhancements, deployments and production support and maintenance. The Sr Director is responsible for providing appropriate oversight of the underlying services providers, directing global J&J resources and service providers to support the global Productivity and Collaboration services across all J&J sites and remote End Users.


• Direct the global end to end flow based model of Basic Productivity and Collaboration Services, including locally reporting team members as well as regional team members that are part of the Basic Productivity and Collaboration services team.

• Manage Basic Productivity and Collaboration team level Kanbans and ensuring teams are trained, engaged and managing work units in the end to end DevOps flow based model.

• Direct Basic Productivity and Collaboration services business/user facing PKIs and SLAs, assure targets are achieved and well defined plan of actions are in place for areas that are not meeting targets.

• Drive innovation and fit for purpose solutions to address unmet business needs across the environment.  Collaborate with internal and external partners, business leaders, peer groups, vendors and research organizations to understand benchmarking and recommend service improvements.

• Provide leadership, guidance, and coaching for all team members of Basic Productivity and Collaboration services area, which includes job performance and career development.

• Manage the end to end cost model and budget management for Basic Productivity and Collaboration services portfolio.

• Partners with Financial Management, End User Experience, BUIT and Technology delivery partners to ensure deployment plans for new/enhanced services are launched successfully

• Manage knowledge transfer through proper channels and audience, including End Users and support teams

• Drive training, knowledge management and overall ownership of this area across J&J.

• Ensures that all services and support processes meets all security and compliance requirements