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Central Monitoring Operator / Call Centre Operator (Re: EL)

Johnson Controls

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Central Monitoring Operator / Call Centre Operator (Re: EL)

Full-time

Posted 

Technical Skills

  • Answering Telephones
  • Bill Payment
  • Customer Service

Job Description

Central Monitoring Operator / Call Centre Operator (Re: EL)

Location: Kowloon Bay

What you will do

This person will join the Central Monitoring Service Center in Hong Kong. She/he will handle customer enquiries and complaints, respond to daily alarm signal, dispatch service and maintenance work.

How you will do it

  • Follow up monthly billing and statement
  • Manage daily administrative works and prepare Monitoring System reports
  • Coordinate with internal parties to ensure customer satisfaction

What we look for

Required

  • F. 5 / DSE or above
  • Minimum 1 year work experience, preferably in Call Centre or Customer Service
  • Proficiency in MS Office applications
  • Rotating shift on Sunday and Public Holiday (overnight shift duty required)
  • 208 working hours per month (12 hours a day)

Preferred

  • Good command of spoken and written English and Chinese
  • Good interpersonal skills, self-motivated and positive attitude
  • Excellent telephone manner, independent and hardworking
  • Security Personnel Permit holder is an advantage
  • Fresh graduate are also welcomed

Interest parties please send your application letter & CV including current and expected salary, date of availability to our email address [email redacted, apply via Jobable], or fax to (852) 2963 6278.

Only the shortlisted candidates will be notified. Data collected would be used for recruitment purposes only.
 

Employment TypeFull-time
Education LevelNon-specified
LanguageEnglish, Cantonese

Octa Tower, 8 Lam Chak St, Kowloon Bay

directions_walk16 mins walk from Ngau Tau Kok Station