Customer Service Team Leader - $25k
Location: Tsuen Wan
Our client is a world class travel and lifestyle rewards programme which offers a range of privileges to the premium clients. In order to support its rapid expansion, they are looking to hire a Customer Service Team Leader in join the team.
- Handle and resolve complaints and complex member enquiries escalated from CSE
- Ensure proper implementation of new services and programmes
- Assist in disseminating programme information and conducting product briefing as necessary
- Review and evaluate service quality and effectiveness of CSEs and take remedial action if required
- Provide guidance and support to facilitate CSEs in service delivery and daily operation
- Diploma or Degree holder with 5 years’ relevant working experience in airline/travel industry including customer/member service and / or loyalty programmes
- Experience in managing teams of over 10 staff
- Team player with strong communication and interpersonal skills
- Excellent customer-service mindset, result orientated and with zeal to achieve success
- Good command of spoken English and Cantonese, and written English and Traditional Chinese
Interested parties please send your CV to [email redacted, apply via Jobable]
Or call 3980 9391 for a confidential discussion. All personal data collected will be kept in strict confidence and would only be used for recruitment purpose.
- Customer Service