Customer Service Team Leader - $25k

JNS Professionals
Full Time
Intermediate (3-6 years)
Higher Diploma / Foundation Year / Associate Degree
English, Cantonese

Job Description

Customer Service Team Leader - $25k

Location: Tsuen Wan

Our client is a world class travel and lifestyle rewards programme which offers a range of privileges to the premium clients. In order to support its rapid expansion, they are looking to hire a Customer Service Team Leader in join the team.

Responsibilities:

  • Handle and resolve complaints and complex member enquiries escalated from CSE
  • Ensure proper implementation of new services and programmes
  • Assist in disseminating programme information and conducting product briefing as necessary
  • Review and evaluate service quality and effectiveness of CSEs and take remedial action if required
  • Provide guidance and support to facilitate CSEs in service delivery and daily operation

Requirements:

  • Diploma or Degree holder with 5 years’ relevant working experience in airline/travel industry including customer/member service and / or loyalty programmes
  • Experience in managing teams of over 10 staff
  • Team player with strong communication and interpersonal skills
  • Excellent customer-service mindset, result orientated and with zeal to achieve success
  • Good command of spoken English and Cantonese, and written English and Traditional Chinese

Interested parties please send your CV to [email redacted, apply via Jobable]

Or call 3980 9391 for a confidential discussion. All personal data collected will be kept in strict confidence and would only be used for recruitment purpose.


Technical Skills

  • Customer Service