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Customer Support Generalist – Hotline/Email/Social Media



Technical Skills

  • Complaint Handling
  • Customer Service
  • Microsoft Excel
  • Microsoft Powerpoint
  • Social Media

Job Description

Customer Support Generalist – Hotline/Email/Social Media

Location: Shatin


  • Answer enquiries via hotline/email/social media platform regarding delivery, product information, service detail and general CS issues
  • Handle complaints to provide effective and efficient solution to customers
  • Communicate a realistic timeline for the resolution and keeping them informed as promised
  • Operation hours of Call Centre: 10:30am to 08:00pm
  • Shift working hours for Full-time and Contract: 8 hours per day
  • Working location: Shatin Office


  • Passionate about getting a good solution for customers
  • Remain calm and helpful, offering solutions to ensure customers are satisfied with overall service level
  • Passion in home furnishing and IKEA culture & values
  • Form 5 or above, with 1 - 2 years working experience in customer service field
  • Good command of English and Cantonese; fair in Mandarin
  • Hands-on PC knowledge (e.g. MS Office words, Excel, PowerPoint, Chinese Input)
  • Good manner and customer-oriented
  • Candidate with more experience will be considered as Senior Customer Service Representative

Interested applicants please apply for the position by clicking here and upload your full resume in the application.

Personal data collected will be kept and handled confidentially by authorized personnel for recruitment purposes only.  It might also be disclosed to our subsidiaries, associates and agencies authorized to process the information for appointment.  The Company will retain the applications of candidates not selected for a maximum period of 24 months after the selection process is finalized.  Our Personal Information Collection Statement (PICS) is available at our career site and can be provided upon request by contacting our Human Resources Department.

Applicants not heard from us within six weeks may consider their applications filed for future reference.

Employment TypeFull-time
Education LevelLower Secondary
LanguageEnglish, Cantonese, Mandarin (Putonghua)