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System Services Representative



Technical Skills

  • Project Management

Job Description

System Services Representative

Location: Hong Kong

Job Descriptions
1) This role is an individual contributor responsible for on-site installation, maintenance and repair of IBM and multi-vendor systems and components which mainly are on x86 platform and IBM storage product.
2) Perform services activities such as systems assurance, installation planning, account management, system-level problem determination, discontinuance and relocation
3) Oncall/standby required
4) Field support to other SSRs to take service calls
5) Spare parts inventory assessment

1) Experienced on h/w maintenance for HPE/Dell/Lenovo x86 servers(HPE/Dell is priority) and IBM storage products (e.g V7000, DS4K/FastT, etc), relevant HPE/Dell certifications are definitely advantage
2) Position dependent on the actual working experience on HP/Dell/Lenovo x86 server/storage.
3) Familiar with Microsoft Windows and Linux, VM would be an advantage
4) Basic knowledge of Networking
5) Hardworking and willing to work under pressure and independently.
6) Self-motivated, strong problem solving and analytical skills
7) Basic knowledge on Project Management
8) Good sense on managing customer satisfaction and loyalty
9) Good written and spoken English and Cantonese. Mandarin would be an advantage
10) Higher Diploma in Information Technology, Computer Science related disciplines or above.
11) Immediate available is preferred


Bachelor's Degree

Employment TypeFull-time
Education LevelHigher Diploma / Associate Degree
LanguageEnglish, Cantonese, Mandarin (Putonghua)
IBMInformation Technology

10/F, PCCW Tower, Taikoo Place 979 King’s Road, Hong Kong

directions_walk6 mins walk from Quarry Bay Station