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Principal Trainer, Customer Experience (REF:CT-IT-PT)

Intermediate (3-6 years)


Technical Skills

  • Customer Service
  • HR
  • Instagram
  • Teaching
  • Training

Job Description

Principal Trainer, Customer Experience (REF:CT-IT-PT)

Location: Southern District

Position Summary

Principal Trainer ensures all training and development activities are strategically linked to the organization’s new mission and vision. This key role in corporate training would lead a multi-functional project team to undertake the development and implementation of training programs in Greater China Region for achieving service excellence.

Essential Duties and Responsibilities

  • Recommend training strategies to Top Management on customer services excellence and increasing retail efficiency & effectiveness;
  • Maintain a keen understanding of training trends, developments and best practices;
  • Accomplish the latest teaching techniques to a corporate training environment;
  • Research training needs and initiatives to develop new training programs or improve existing ones;
  • Execute training programs for front line employees and middle management (in both lecture and on-site coaching);
  • Evaluate the effectiveness of various training programs and provide recommendations for improvement;
  • Identify monitoring measures to ensure that employees are performing job duties according to training standards;
  • Prepare training materials and presentations with the approval of management;
  • Develop services policies and SOP;
  • Work with various stakeholders on training program schedule;
  • Conduct regular shop audits and performance reviews.

Education and Experience

  • Bachelor's degree in Human Resources, Hospitality, Business Administration, or related discipline;
  • Minimum 5 years of experience in instructional design, SOP development and training delivery or any equivalent combination of education, training and experience;
  • Solid exposure in Luxury Retail, Airline, Private Club and Hospitality industry preferred;
  • Training & Development certificate holders are encouraged to apply.

Required Knowledge, Skills and Abilities

  • A compelling public speaker.
  • Ability to maintain program vibrant and engage trainees in discussions.
  • Knowledge of terminology to drive customer services excellence.
  • Passionate about service excellence and work efficiency.
  • Exceptional management, problem solving skills, communication & interpersonal skills. 

Competitive remuneration and benefit package will be offered to the right candidate. Please submit your application on I.T Career or by Email to [email redacted, apply via Jobable]

All data collected is for recruitment purpose only.

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Employment TypeFull-time
Career LevelIntermediate (3-6 years)
Education LevelNon-specified
I.T ApparelsRetail and e-commerce

Southmark, 11 Yip Hing St, Aberdeen

directions_walk10 mins walk from Wong Chuk Hang Station