Hyatt Hotels

Guest Services Officer - Front Office

Hyatt Hotels
Full Time
Junior (less than 3 years)
Upper Secondary / IB / A Level / NVQ to Higher Diploma / Foundation Year / Associate Degree
English, Cantonese

Job Description

Guest Services Officer - Front Office

Location: CN-91-Hong Kong

You will be responsible to provide an excellent and consistent level of service to your customers and contribute to the smooth and efficient running of Front Office within the Rooms Division.

Qualifications

  • Diploma/certificate in Hospitality or Tourism Management desirable
  • Good computer skills particularly in the use of MS Office.  
  • Knowledge of Opera/Fidelio desirable
  • 3-6 months related experience and/or training; or equivalent combination of education and experience
  • Preferable prerequisite knowledge of the Travel/Hotel industry

Technical Skills

  • Customer Service
  • Microsoft Excel
  • Microsoft Word
  • Training