Service Executive (Account Servicing)

Hutchison Telecom
Full Time
Junior (less than 3 years)
Higher Diploma / Foundation Year / Associate Degree
English, Cantonese, Mandarin (Putonghua)

Job Description

Service Executive (Account Servicing)

Location: Tsing Yi

Responsibilities:

  • Monitor all operational procedures and take full ownership of customer services
  • Maintain and develop the business within assigned territories/ industries
  • Work with sales team to develop and execute strategic plans to maximize company's profit
  • Handle and understand customer network so as to provide first hand support to customers
  • Negotiate and review the service level agreements
  • Identify business opportunities for prioritized products and pass leads to sales

Requirements:

  • Diploma or above, preferably in Information Technology or related discipline
  • Solid experience in client servicing or account management
  • Knowledge of telecom products and services is an advantage
  • Good computer knowledge on MS Office
  • Good command of written and spoken Chinese and English and proficient in Mandarin 

We offer competitive salary package and career development opportunity. Free company coach is provided. Interested parties, please quote our reference number and apply with full resume, present and expected salary by email to  [email redacted, apply via Jobable] .

We are an equal opportunity employer and welcome applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for consideration of your application for the relevant post within the Hutchison Group. Personal data provided by job applicants will be used strictly according to our Personal Information Collection Statement, a copy of which will be available upon written request.


Technical Skills

  • Customer Service
  • Negotiation
  • Sales