Account Services Officer - Premium Account

Hutchison Telecom
Full Time
Junior (less than 3 years)
Higher Diploma / Foundation Year / Associate Degree
English, Cantonese, Mandarin (Putonghua)

Job Description

Account Services Officer - Premium Account

Location: Tsing Yi

Responsibilities

  • Responsible for account management of premium customers
  • Manage and resolve all kinds of inquiries and complaints from customers via different channels e.g. phone, email and iChat portals
  • Stimulate account usage through proactive exercise
  • Build up and secure customer loyalty through various marketing campaign and retention activities

Requirements

  • Diploma or above, degree holder is preferable
  • Minimum 1 year of customer services/ sales or Call Centre experience in telecom industry
  • Good telephone manner, interpersonal, communication and problem solving skills
  • Customer-oriented with pleasant personality
  • Well versed in MS applications
  • Accustom to use English typing and daily recording with good typing skills is a must
  • Good command of written and spoken English and Chinese and proficient in Mandarin 

We offer competitive salary package and career development opportunity. Free company coach is provided. Interested parties, please apply with full resume, present and expected salary by email to [email redacted, apply via Jobable] .

We are an equal opportunity employer and welcome applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for consideration of your application for the relevant post within the Hutchison Group. Personal data provided by job applicants will be used strictly according to our Personal Information Collection Statement, a copy of which will be available upon written request. Information of unsuccessful candidates will be destroyed within six months.


Technical Skills

  • Answering Telephones
  • Customer Service
  • Marketing
  • Sales
  • Typing