Vice President Team Leader, Customer Due Diligence - Business Banking


Technical Skills

  • Accountancy
  • Compliance
  • Know Your Customer (KYC)
  • Relationship Management

Job Description

Vice President Team Leader, Customer Due Diligence - Business Banking

Location: Asia Pacific-Hong Kong-Hong Kong Island-Central

Some careers grow faster than others.
If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.
Through Business Banking our global network offers comprehensive support and services to businesses in the SME market. From expanding overseas to managing the cash and trade flows of an established enterprise, the Business Banking team of Relationship Managers and Product Specialists provides a range of end-to-end solutions designed to help small and large businesses reach their potential.
We are currently seeking a high caliber professional to join our team as Vice President Team Leader, Customer Due Diligence.
Principal responsibilities
  • Lead a team of Know Your Customer Case Managers to support the Know Your Customer Activities mainly through customer calls, desktop search and references to internal information for the Portfolio Managed segment to ensure output are in line with regulatory, compliance and internal standards and fit for purpose
  • Resources planning to ensure overall team productivity will be maintained
  • Control and oversee the overall output quality of the team and constant coaching to ensure team members have enough job knowledge
  • Timely escalation to next level supervision on unresolved issues
  • Act as business champion to work with the different levels of Financial Crime Compliance to ensure end to end efficiency and effectiveness in the Know Your Customer Activities
  • Track and monitor the process and end conclusion of Know Your Customer Activities for management control and oversight
  • Share best practices within and among Portfolio Managed teams and internal working partners on Know Your Customer.


  • Bachelor Degree preferably in Business Management, Finance or Accounting with relevant year’s commercial experience in the area of relationship management and or service quality management
  • Excellent interpersonal skills and commercial acumen required for rapport building with customers and internal staff 
  • Excellent analytical ability and strong writing skill for quality delivery management report
  • Close to market and obtain up to day industry knowledge, market intelligence and product awareness
  • Strong awareness in compliance of regulations, internal guideline and standards
  • Able to plan, organize and drive through results under conflicting priorities and pressures
  • Strong business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
  • Sound knowledge of Commercial Banking products is a must 
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Employment TypeFull-time
Education LevelBachelor
HSBCPrivate Banking and Wealth Management

1 Queen's Road Central, Central

directions_walk6 mins walk from Central Station