HSBC

Vice President Customer Relations Commercial Banking - Business Banking

HSBC
Full Time
Junior (less than 3 years)
Bachelor
English, Cantonese

Job Description

Vice President Customer Relations Commercial Banking - Business Banking

Location: Asia Pacific-Hong Kong-Hong Kong Island-Central

Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
Through Business Banking our global network offers comprehensive support and services to businesses in the SME market. From expanding overseas to managing the cash and trade flows of an established enterprise, the Business Banking team of Relationship Managers and Product Specialists provides a range of end-to-end solutions designed to help small and large businesses reach their potential.
We are currently seeking a high caliber professional to join our team as Vice President Customer Relations Commercial Banking.
Principal responsibilities
  • Provide prompt and effective service recovery on services including banking, investment and insurance and complaints forwarded from regulatory bodies and senior management
  • Recommend service strategies and actions in recovering, retaining and building customer relationship
  • Proactively share own experience to the team and facilitates team development in the quality of service provided
  • Ensure adherence to internal and external compliance, audit policies and requirements

Qualifications

Requirements
  • University graduate with a degree in business, management or a related discipline
  • Sound knowledge of commercial banking services, insurance and investment products
  • Able to provide flexible, creative and authoritative service recovery solutions and alternatives to customers
  • Excellent command of written and spoken English and Cantonese
  • A good team player with excellent interpersonal and communication skills
  • Proficient in computer applications including Microsoft Word, Excel, PowerPoint
  • Good knowledge of HSBC operations ideally
  • Relevant insurance and investment licenses are desired
You’ll achieve more when you join HSBC.
 
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Technical Skills

  • Audit
  • Compliance
  • Microsoft Excel
  • Microsoft Powerpoint
  • Microsoft Word