- Client Onboarding
- Due Diligence
Vice President Customer Due Diligence and Onboarding - Corporate Banking
Location: Asia Pacific-Hong Kong-Hong Kong Island-Central
Play a direct role in leading, coaching and motivating a team of professionally trained onboarding and Customer Due Diligence case managers who are responsible to deliver excellent client onboarding experience to a wide range of HSBC customers and manage the Customer Due Diligence refresh of existing clients.
Accountable for ensuring service excellence at all times and expectations from our internal and external customers are met through the case managers.
Support Head of Onboarding & Customer Due Diligence to maintain an environment in which customer focus, compliance and risk control are key performance criteria.
Implement Onboarding and Client Due Diligence related projects.
Ensure accurate and timely management information reporting.
University graduate with relevant years of working experience
Business focused with records of successful accomplishment in providing consistently outstanding customer service
Detail-conscious and able to work independently
Proven record of delivery within challenging time scale
Highly motivated and prepared to accept challenges
Strong interpersonal, influencing and presentation skills
Proficiency in spoken English, Mandarin and Cantonese, as well as written English and Chinese
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|Career Level||Junior (less than 3 years)|
|Language||English, Cantonese, Mandarin (Putonghua)|