HSBC

Vice President Customer Due Diligence and Onboarding - Corporate Banking

HSBC
Full Time
Central
Non-specified
Junior (less than 3 years)
Bachelor
English, Cantonese, Mandarin (Putonghua)

Job Description

Vice President Customer Due Diligence and Onboarding - Corporate Banking

Location: Asia Pacific-Hong Kong-Hong Kong Island-Central

Some careers open more doors than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.
Corporate Banking provides international financial services solutions that support businesses ranging from large corporates to mid-market enterprises in a variety of industry sectors all over the world.  Leveraging the strength, scope and expertise of our global product network, Corporate Banking is positioned as an essential partner to large and mid-market enterprises seeking to maximise their potential internationally, offering streamlined business access to HSBC’s international network and broad range of market leading banking products and services.
We are currently seeking a high caliber professional to join our team as Vice President Customer Due Diligence and Onboarding.
Principal responsibilities
  • Play a direct role in leading, coaching and motivating a team of professionally trained onboarding and Customer Due Diligence case managers who are responsible to deliver excellent client onboarding experience to a wide range of HSBC customers and manage the Customer Due Diligence refresh of existing clients.
  • Accountable for ensuring service excellence at all times and expectations from our internal and external customers are met through the case managers.
  • Support Head of Onboarding & Customer Due Diligence to maintain an environment in which customer focus, compliance and risk control are key performance criteria.
  • Implement Onboarding and Client Due Diligence related projects.
  • Ensure accurate and timely management information reporting.

Qualifications

Requirements
  • University graduate with relevant years of working experience
  • Business focused with records of successful accomplishment in providing consistently outstanding customer service
  • Detail-conscious and able to work independently
  • Proven record of delivery within challenging time scale
  • Highly motivated and prepared to accept challenges
  • Strong interpersonal, influencing and presentation skills
  • Proficiency in spoken English, Mandarin and Cantonese, as well as written English and Chinese
You’ll achieve more when you join HSBC.
 
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Technical Skills

  • Client Onboarding
  • Compliance
  • Due Diligence