HSBC

User Experience Designer - Retail Banking and Wealth Management

HSBC
Full Time
Central
Non-specified
Junior (less than 3 years)
Non-specified
English

Job Description

User Experience Designer - Retail Banking and Wealth Management

Location: Asia Pacific-Hong Kong-Hong Kong Island-Central

Some careers grow faster than others.
If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.
Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.
We are currently seeking a high caliber professional to join our team as User Experience Designer.
Principal responsibilities
  • Responsible for  undertaking UX or Visual design activity following user centered design methodology in order to create Best In Class experiences for the Public Websites, Internet Banking, Sharedealing and Mobile including future channels, devices
  • Undertake all aspects of design activity from concept to customer testing to produce deliverables including initial sketches, wireframes, clickable prototypes, hi fi screen designs in line with regional order book and in conjunction with Digital Analysts.
  • Lead UX design activity on small to medium sized projects and contribute to larger.
  • Operate as required across both the manufacture and deployment environment supporting convergence and reuse across Asia pacific
  • Support the multichannel strategy and agent channel where the proposition is internet based and business requirements state this.
  • Undertake design activity to define best in class channel propositions and services following user centered design techniques and industry best practice
  • The role holder is responsible for the definition of the customer experience delivered by the Digital Sales and Servicing journey in Region, integrating the digital journey into a multi-channel journey
  • Support and engage with cross functional and market teams with no direct line responsibility for those individuals
  • You will interact within the Centre of excellent Team itself, Regional Business and Project Teams specifically including Digital Customer Engagement.
  • The jobholder will interact with multiple Retail banking wealth management teams at Global, Regional and Country level  in order to ensure the most rapid and efficient development of digital requirements and readiness of the business to adopt.
  • Contribute to digital design activity on digitally led and non-digitally led projects as well
  • You will be expected to support the banks digital ambitions across all channels and devices, from the public website and Internet Banking, to sharedealing, mobile and future gazing projects.
  • You will design stand out and market leading experiences from concept to delivery using sketches, wireframes, clickable prototypes and hifi screen designs.
  • You will be expected to lead on smaller User design projects and contribute to bigger ones, and to design work both for the local market and for global use.
  • You will need to be flexible and to understand the bigger picture by working with global and local standards and branding to ensure consistency, collaborating with subject experts, factoring in compliance and legal considerations, understanding regional differences, and reusing designs where applicable.

Qualifications

Requirements
  • Design qualifications or equivalent.
  • Experience of User Centred Design methodology and its practical implementation
  • Expert in best practice when designing for the web
  • Skilled in the use of prototyping tools, flash and rich media
  • Subject Matter Expertise of channel, including technical, commercial, market place and customer considerations.
  • Be innovative with the ability to approach things differently or do different things to deliver goals
  • Highly developed communication skills, both written and verbal, to explain complex or technical issues
  • Good relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities
  • Experience of working with agencies particularly usability testing
  • High levels of resilience and self-motivation 
You’ll achieve more when you join HSBC.
 
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Technical Skills

  • Branding
  • Compliance
  • Customer Service
  • Futures
  • Internet Banking
  • Prototyping
  • RAPID
  • Relationship Management
  • Sales
  • User Experience Design
  • Wealth Management