HSBC

Staff Engagement Assistant Manager - Contact Centre Business

HSBC
Full Time
Tai Kok Tsui
Non-specified
Junior (less than 3 years)
Bachelor
English

Job Description

Staff Engagement Assistant Manager - Contact Centre Business

Location: Asia Pacific-Hong Kong-Kowloon-Tai Kok Tsui

Some careers grow faster than others.
If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.
Contact Centre Business plays a central role in maintaining our reputation as a leader in banking in Hong Kong. It serves as a vital channel in ensuring successful business development while addressing customers’ different financial needs and delivering quality banking service to our millions of customers through multiple touchpoints including inbound and outbound calling activities. The value of Contact Centre Business continues to grow as it cultivates collaboration and improved financial services provision across a broad range of our business areas.
We are currently seeking a high caliber professional to join our team as Staff Engagement Assistant Manager.
Principal responsibilities
  • Drive employee engagement programs
  • Identify improvements to staff experience and leverage best practice. 
  • Provide expert advice on staff experience matters to site leadership to ensure experience and engagement is maximized.
  • Lead a dedicated team in the creation, coordination and delivery of innovative engagement initiatives and activities aligned to business and people strategy.
  • Improve cross team and site relationships
  • Creates targeted interventions on engagement initiatives including retention and career development.

Qualifications

Requirements
  • Degree holder with relevant experience
  • Practical experience in event management, communications, engagement and people experience activities.
  • Positive role model and highly self-motivated with great levels of creativity, initiative and enthusiasm.
  • Strong leadership, negotiating and influencing skills.
  • Excellent communication skills, both verbal and written.
  • Ability to build professional working relationships at all levels balancing needs of all stakeholders.
  • Experience of budget management.
  • A flexible attitude to work and work pattern.
  • Be up for having fun and encouraging others to participate in activities.
  • Must be proficient in the language required by the process and English speaking skills 
You’ll achieve more when you join HSBC.
 
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Technical Skills

  • Budgets
  • Corporate Communications
  • Negotiation