Senor Digital Design UX Manager - Retail Banking and Wealth Management
Location: Asia Pacific-Hong Kong-Hong Kong Island-Central
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Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.
We are currently seeking a high caliber professional to join our team as Senor Digital Design UX Manager.
Accountable for leading and managing all User Centred Design and Visual Design activity to define best in class digital channel experiences for global Public Website, Internet Banking, Sharedealing and Mobile including future channels, contributing to delivery of strategic goals.
Lead and coach the Design team across both the manufacture and deployment environment supporting convergence and reuse across the HSBC global network. Lead this activity for Digital initiatives and contribute to other multi-channel priority programmes where there is a Digital workstream.
The role holder will work closely and in collaboration with Global Marketing as a key stakeholder.
Responsible for the production of all design artefacts initial sketches, wireframes, clickable prototypes and high fidelity screens produced by the team as part of User Centred Design deliverables in conjunction with Centre Of Excellence Digital Analysis.
Definition and management of internal and external usability customer testing activity on a per project basis.
Support the multi-channel strategy and agent channels where the business requirements state this.
Ensure that all services offer standout customer experience and fully deliver on our brand promise.
Lead Design activity to support converged ‘best in class’ common processes and experiences while recognising that local regulations and customs will require the service to be tailored. Even where local regulation and customs tailor the service accordingly, the service quality HSBC offers will be to the same standard across the world.
Provide market leading, compelling digital services that can leverage our global scale and distribution network. With increased connections between our businesses around the world, the aim is to take us from a collection of locally orientated propositions to one global set. These are delivered locally, according to globally defined standards, but with a local flavour, to enable us to compete and lead in the markets we choose to be in.
Promote the drive to create sustainable cost savings and operational efficiencies through standardising systems, processes and products on a global scale. To create savings we need to drive out waste and duplication, streamline processes and take out paper where we can. Digital channels will be a major facilitator of achieving these objectives. Good design will be critical to customers adopting digital.
Ensure that as the predominant technology varies market by market the propositions developed cater for this while striving to be as globally consistent as possible.
Ensure the solutions developed should be implemented on a generic as opposed to proprietary basis where possible while delivering differentiation against competitors.
Excellent Design background User Experience and Agency Visual with industry expertise and experience
People experience in customer focused organizations, in disciplines such as digital, technology services or change management with leadership experience, motivating and inspiring others to excel
In depth experience of User Centred Design methodology, conducting and commissioning Customer Usability testing
Deep understanding of real world customer attitudes, needs and expectations specifically relating to interaction through PC, mobile, tablet and social media.
Familiarity and experience of design best practice and the commercial drivers of good experience.
Knowledge of design tools such as Axure, Maquetta
Awareness of project methodology, frameworks and best practice
Experience in strategy formation and operational planning and management
Strong negotiation and relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities
You’ll achieve more when you join HSBC.
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- Change Management
- Customer Service
- Internet Banking
- Microsoft Excel
- Relationship Management
- User Experience Design
- Wealth Management