- Change Management
- Customer Service
- Relationship Management
- Social Media
- User Experience (UX)
Senor Digital Design UX Manager - Retail Banking and Wealth Management
Location: Asia Pacific-Hong Kong-Hong Kong Island-Central
Some careers grow faster than others.
If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.
Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.
We are currently seeking a high caliber professional to join our team as Senor Digital Design UX Manager.
Leading internal and external usability testing, and a deep understanding of customer attitudes, needs and expectations across PC, mobile, tablet and social media
Driving the bank's multi-channel strategy
Ensuring all products are 'best in class', offer standout customer experience and adhere to our brand guidelines
Understanding that local regulation and customs may mean some services need tailoring individually
Leading the move from local propositions to truly global ones that can be delivered locally but designed to globally-defined standards
Promoting sustainable cost savings and operational efficiencies through standardising systems, processes and products on a global scale.
Leading the delivery products that are sufficiently different to those of our competitors
Proven design and user experience background with industry expertise and experience
Experience of leading, managing and motivating a team in a customer-focused organisation, in disciplines such as digital, technology services or change management
Knowledge of design tools such as Axure, Maquetta and an awareness of project methodology, frameworks and best practice
Experience setting strategy, planning and prioritising projects
Strong negotiation and relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities
The Head of UX & Design in Asia-Pacific is responsible for leading and managing all UX (user experience), UI (visual design) and copywriting across our digital channels and devices, from the public website to internet banking, mobile and future-gazing projects. The Head of UX & Design will be committed to building a simpler, better and faster bank for our customers, our colleagues and for HSBC. They will lead and mentor the UX & Design team through projects and initiatives, from concept to delivery and beyond, encouraging convergence and the re-use of assets To achieve this, they will ensure their design team puts our customers first by designing stand-out and market-leading experiences using sketches, wireframes, clickable prototypes and hi-fidelity screen designs.
You’ll achieve more when you join HSBC.
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