Senior Relationship Manager Stream Manager - Retail Banking and Wealth Management

Full Time
Junior (less than 3 years)

Job Description

Senior Relationship Manager Stream Manager - Retail Banking and Wealth Management

Location: Asia Pacific-Hong Kong-Kowloon-Kowloon

Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.
We are currently seeking a high caliber professional to join our team as Senior Relationship Manager Stream Manager.
Principal responsibilities
  • Lead and implement all strategic initiatives relating to Branch Sales Manager, Premier Services Manager, Premier Relationship Manager and Officers’ frontline proposition
  • Oversee the wealth stream resource management and capacity plan from recruitment to retention of workforce
  • Lead pre-emptive anti-attrition measures to identify staff with sign of attrition and take actions for staff retention and defending portfolio
  • Effectively communicate with all stakeholders to achieve buy-in and alignment of objectives regarding initiatives to be implemented
  • Foster and develop a customer centric environment by continuously identify opportunities with stakeholders for improvement on the overall Premier services
  • Develop and maintain close working relationship with various teams to leverage on their expertise and support to implement activities in the most cost efficient manner
  • Act as role model for Group values and behaviours, actively engage with learners, colleagues and internal customers
  • Contribute to high staff productivity and operational effectiveness via launching role related initiatives
  • Knowledge of Group compliance, Operational Risk and other control guidelines for Retail Banking and Wealth Management, and maintains HSBC internal control standards


  • University degree or relevant post graduate qualification
  • Extensive experience in the financial or banking sector
  • Clear understanding of how value is created within the Premier segment, both for the customers and the Bank
  • Full understanding of the Premier proposition
  • Excellent understanding of Retail Banking and Wealth Management strategic imperatives and being able to translate them into business objectives and policies
  • Strong focus on quality of service and customer-centric
  • Proven experience of successful project management, utilising relevant tools and techniques to ensure consistent delivery
  • Strong influencing skills with proven ability to communicate effectively at all levels of management
  • Sound interpersonal and stakeholder management skills
  • Excellent analysis and problem solving capabilities
  • Highly motivated and a team player
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Technical Skills

  • Compliance
  • Costing
  • Internal Control
  • Operational Risk
  • Recruiting
  • Sales
  • Translation
  • Wealth Management