Senior Operational Intelligence Manager - Financial Crime Compliance


Technical Skills

  • Analytics
  • Branding
  • Compliance
  • Due Diligence
  • Financial Risk
  • Recruiting
  • Wholesale Trading

Job Description

Senior Operational Intelligence Manager - Financial Crime Compliance

Location: Asia Pacific-Hong Kong-Kowloon-Tai Kok Tsui

Some careers grow faster than others.
If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.
Financial Crime Compliance aligns current activities within Global Risk and helps to build these into a more integrated framework to conduct Customer Due Diligence which enables HSBC to manage financial crime risk more effectively. It builds stronger controls to improve the way Financial Crime Compliance risks are managed in order to spot gaps as well as trends so that the team can take action. It proactively gathers and analyses financial intelligence in a smart way so that suspicious transactions, activities or connections can be identified and we can adequately protect our customers from the threat of financial crime.
We are currently seeking a high caliber professional to join our team as Senior Operational Intelligence Manager.
Principal responsibilities
  • Working collaboratively with the Regional Head of Financial intelligence Unit to build and improve regional capacity in the bank to detect risks posed to the bank by its current and prospective clients via developing improved detection tools, analytic techniques and procedures.
  • Recruiting and leading a team of operational intelligence analysts with the capability to respond in a timely, accurate and relevant manner to inquiries from regional stakeholders.  This will involve the production of high tempo, high volume analytic products related to qualitative assessments of client risk, including financial crime, reputational, regulatory, security and fraud risks derived from their activities both with the bank and externally.
  • Serving as the key representative of Financial intelligence Unit on all specific operations related issues to board-level senior bank officials, and Financial intelligence Unit peers.
  • Developing and implementing innovative analysis and investigative techniques to enhance Financial intelligence Unit’s ability to detect and report emerging financial risk.
  • Balancing and maintaining both reactive and proactive case flows, to ensure HSBC regional client risks are effectively detected, understood, and addressed.
  • Provision of intelligence packages for relevant HSBC leaders to decision and resolve risks identified, including support for deeper investigation by specialist units.
  • Oversee and ensure analytic standards and products are maintained within the Regional Operations team and by Country Operations Heads. 
  • Identify potential operational efficiencies and development opportunities for the systems in use, to maximise the value that can be extracted.
  • Drive the development and provision of timely and reliable standardised operational intelligence product, focussing on available client data from prescribed list of available databases
  • Drive and deliver an appropriate prioritisation matrix and ensure its regional implementation
  • Ensures the delivery of regional product to Financial crime compliance, Fraud, Lines of business, or Financial intelligence Unit for further analysis and action
  • To identify and implement improvements in operational casework processes and procedures, to improve the efficient delivery of intelligence.
  • To identify development opportunities for the systems, and other supporting tools, to enhance the range and quality of intelligence and the identification of potential financial crime risks.
  • To manage a diverse set of stakeholders in order to achieve the overarching objectives, including the Regional Governance team, Regional Systems and Development team, Financial Crime Compliance, Security and Fraud Risk and Regional business lines
  • Ensure regional engagement of Operational intelligence staff with all relevant Financial intelligence Unit, business and risk areas to meet customer needs and develop Financial intelligence Unit brand
  • Adherence to operational controls, as outlined in procedures and policies to ensure risks are identified and managed.
  • Driving continuous improvement in operational procedures and processes and further development of the system.  Identify and recommend best practices to Regional Financial intelligence Unit Head to incorporate into Regional Financial intelligence Unit practice
  • Responsible for personal and team adherence to operational controls, as outlined in procedures and policies to ensure risks are identified and managed.
  • Working in a new and developing department and using technology without precedence in the banking environment.
  • Leading a team which will need to prioritise and escalate and or deliver assessments to customers and stakeholders across multiple regions and time zones.
  • Developing and driving the teams development of a large body of contextual knowledge on banking and the specific financial crime risks associated with it.
  • Ensuring the appropriate prioritisation and escalation of high level, regional work, and ensuring consistent regional product output.
  • Identifying and driving enhancements to the system and business processes to drive greater operational effectiveness and increase the return on investment.


  • Outstanding analytical qualitative, investigative and problem solving skills
  • Demonstrable aptitude for analysing complex, multi faceted banking relationships
  • A keen interest in business and current affairs, including financial crime
  • Resourceful, creative and inquisitive approach to highly complex tasks
  • Excellent written and verbal communication skills, with meticulous attention to detail
  • The ability to undertake comparative assessments of multiple competing hypotheses
  • Strong leadership and mentoring credentials
  • Highly motivated, entrepreneurial and autonomous
  • Robust, accountable and independent
  • Advantage to have Experience knowledge of wholesale banking
  • Advantage to have Experience of intelligence analytics and investigations
  • Advantage to have Experience of information technology development and data modelling
  • Advantage to have Foreign language capability
The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Employment TypeFull-time
Education LevelNon-specified
HSBCPrivate Banking and Wealth Management

1 Queen's Road Central, Central

directions_walk6 mins walk from Central Station