Senior Officer Sales Quality Assurance - HSBC Insurance


Technical Skills

  • Audit
  • Compliance
  • Corporate Communications
  • Customer Service
  • Internal Control
  • Quality Assurance
  • Sales

Job Description

Senior Officer Sales Quality Assurance - HSBC Insurance

Location: Asia Pacific-Hong Kong-Kowloon-Tai Kok Tsui

Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC Insurance provides a comprehensive range of life products and services to suit the every possible need of our personal, commercial, corporate, institutional and private banking customers. As a leader in new life insurance business and Hong Kong’s largest administrator of retirement schemes, the business serves this diverse client portfolio from its management offices in Hong Kong and through a wide network of banking, consumer finance and insurance subsidiaries throughout the Asia-Pacific region.
We are currently seeking a high caliber professional to join our team as Senior Officer Sales Quality Assurance.
Principal responsibilities
  • To assist on the implementation of various sales quality assurance Sales Quality Assurance related programs and activities with the objectives of minimizing sales compliance risks, maintaining professionalism and high sales quality standards of Pensions sales staff and outsourced agents  in conducting regulated activities.
  • To produce Sales Quality Assurance reports on a timely basis and work closely with Pensions Sales to address the Sales Quality Assurance findings
  • To assist on implementing effective Sales Quality Assurance framework and conduct Sales Quality Assurance checking activities to mitigate sales compliance risk within Mandatory Provident Funds business
  • To assist on driving continuous improvement in sales quality area to reduce repeated Sales Quality Assurance findings
  • To ensure awareness of updated compliance requirements and implementation of Group Compliance Policy in relation to sales quality areas
  • To maintain good working relationship with various stakeholders including Pensions sales and other departments and timely update of Sales Quality Assurance checking results or issues to management
  • To handle ad hoc projects and tasks as required
  • To support internal and external reviews on sales area in providing relevant documents as required on a timely basis and assist on following up identified issues and findings until implementation.
  • Maintains HSBC internal control standards and addresses audit points or any issues raised by regulators in a timely manner.


  • Bachelor degree holder
  • Experience in Customer Services in Banking or Financial industry, Pension is an advantage
  • Good knowledge of Mandatory Provident Funds legislation and understanding of operation for products of Pensions
  • Excellent communications and interpersonal skills
  • Detail mindset with high accuracy
  • Good team player with positive attitude
  • Good command of both written and spoken English
  • Committed, proactive and work independently
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Employment TypeFull-time
Education LevelBachelor
HSBCPrivate Banking and Wealth Management

1 Queen's Road Central, Central

directions_walk6 mins walk from Central Station