Senior Manager Channels and Distribution - Commercial Banking


Technical Skills

  • Cash Management
  • Customer Service
  • Mobile Banking
  • Wealth Management

Job Description

Senior Manager Channels and Distribution - Commercial Banking

Location: Asia Pacific-Hong Kong-Hong Kong Island-Central

Some careers grow faster than others.
If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.
HSBC Commercial Banking serves millions of businesses ranging from small, to large corporates, providing commercial customers with a full range of banking services including Global Trade and Receivables Finance, RMB solutions, multi-currency business accounts, payments and cash management, and wealth management and insurance, as well as a comprehensive range of financing solutions.  With dedicated Relationship Managers and Product Specialists providing local support and advice in over 60 countries and territories, HSBC helps connect customers to opportunities.
We are currently seeking a high caliber professional to join our team as Senior Manager Channels and Distribution.
Principal responsibilities
  • Develop and continually evolve an integrated channel strategy encompassing all Commercial Banking channels
  • Develop and drive implementation of all electronic initiatives for the Commercial Banking business
  • Enhance capabilities of Branch Network
  • Develop other automated channels such as Phone banking, self service machines, mobile banking, and migrate routine transactions from Branches to these channels
  • Develop differentiated channel execution plan for both frontline and transactions to best suit the different customer segments
  • Enable customers to interact with the bank through a complete range of online, automated and physical channels that complement each other
  • Roll out and enhance HSBCnet for Corporate and Business Banking Upper segment in the region


  • University degree in relevant disciplines
  • Significant experience in general banking, preferably in managing distribution channels
  • Proven record in driving Distribution Channel initiatives with success
  • Creative approach, with the ability to anticipate challenges and develop innovative solutions
  • Strong stakeholder management skills
  • Proven problem solving skills with ability to consider alternative and lateral solutions
  • Highly developed communication, presentation and influencing skills set.
  • Ability to prioritise and work independently under pressure within a team environment
  • Ability to use strong judgmental skills to identify and resolve complex problems whilst adhering to timelines and quality of output.
  • Good understanding of Commercial Banking business and products
  • Business experience in a variety of roles centered on delivery of high quality customer service
  • Experience in Regional, Global roles will be an advantage  
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Employment TypeFull-time
Education LevelBachelor
HSBCPrivate Banking and Wealth Management

1 Queen's Road Central, Central

directions_walk6 mins walk from Central Station