Senior Global Standards Manager - Retail Banking and Wealth Management

Full Time
Junior (less than 3 years)

Job Description

Senior Global Standards Manager - Retail Banking and Wealth Management

Location: Asia Pacific-Hong Kong-Hong Kong Island-Central

Some careers grow faster than others.
If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.
Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.
We are currently seeking a high caliber professional to join our team as Senior Global Standards Manager.
Principal responsibilities
  • Oversee and contribute to the Global Standards programmes across multiple countries within the Region and working with the relevant country leads
  • Liaise with Executive level stakeholders both inside and outside of the Global Standards Programme
  • Contribute to country governance framework for Global Standards portfolio of programmes
  • Communicate, enable and mobilise Retail Banking and Wealth Management’s activity required to support its Global Standards responsibilities
  • Oversee reporting against programme scope, programme plans and cross programme dependencies
  • Input into communication and training materials spanning internal and external stakeholders ensuring they are fit for purpose
  • Provide executive level updates to provide accurate, timely and insightful analysis of the progress of the Global Standards programmes and workstreams, the impact on the business and intervention where necessary
  • Build strong relationships, adopting a joined up approach, to support execution of programmes at pace and with minimum conflict
  • Ensure that internal and external regulatory requirements are met
  • Analyse stakeholder goals and effectively manage their expectations, addressing any misalignment.
  • Build trusted advisor relationships with internal customers at a Country and country level to understand their objectives        
  • Understand and manage programme client or stakeholders’ requirements and expectations to ensure customer satisfaction
  • Accept full responsibility and accountability for deliverables as required
  • Monitor progress to ensure programmes are delivered on time and within budget, and business results or outcomes are realised.
  • Ensure projects and programmes adhere to regulatory requirements, Retail Banking and Wealth Management and Group policies and standards and minimise general risk to the Group
  • Oversee the establishment of the project or programme performance metrics and reporting process, ensuring sponsors receive the right information at the right time regarding project or programme performance
  • Implement processes to ensure Retail Banking and Wealth Management’s commitments to the Global Standards programme are adequately resourced to ensure success
  • Implementation of recommendations made by internal or external auditors and external regulators in a timely manner.

Technical Skills

  • Budgets
  • Performance Metrics
  • Training
  • Wealth Management