Senior Foreign Exchange Manager - Customer Value Management

Full Time
Junior (less than 3 years)

Job Description

Senior Foreign Exchange Manager - Customer Value Management

Location: Asia Pacific-Hong Kong-Hong Kong Island-Central

Some careers shine brighter than others
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential.
Customer Value Management is vital in maintaining HSBC’s position as a provider of world-class retail banking and wealth management solutions, directing business development with a focus on customers. The team works to ensure the most appropriate pricing, products and promotions are directed to the most relevant customers, concentrating on building value, treating customers fairly and creating a superb customer experience.
We are currently seeking a high caliber professional to join our team as Senior Foreign Exchange Manager.
Principal responsibilities
  • Formulate product strategies and maintain optimal list of product solutions in different market situations to sustain the growing the Foreign Exchange business
  • Formulate pricing strategies to retain the competitiveness of our offerings while to maximize the Bank’s profitability
  • Formulate channel strategy leveraging on the cross channel and digital development to effectively upsell and encourage transactions of Foreign Exchange via different channels
  • Drive and manage strategic development of Foreign Exchange propositions to increase market competitiveness and enhance brand value
  • Formulate different product solutions for various customer groups to maintain healthy mix of customer profiles
  • Develop user friendly and efficient platform to improve customer journey and sustain the business growth
  • Manage supplier relationship to ensure HSBC customers have access to a reasonable range of competitive and good value products
  • Enhance the flexibility and efficiency of frontline platform and sales flow


  • Bachelor’s degree in related discipline
  • Extensive experience in product development, sales or marketing in Foreign Exchange or other investment or treasury products areas.   
  • Certified Financial Planner or Chartered Financial Analyst qualification is an added asset to this position but not a must.
  • Self-motivated and enthusiastic mindset, with a proven rapid learning capacity
  • Ability to manage a complex workload to stringent deadlines
  • Excellent interpersonal and communication skills, both written and verbal   
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Professional Qualifications

  • Certified Financial Planner (CFP)
  • CFA Level III / CFA Charterholder

Technical Skills

  • Branding
  • Financial Planning
  • FX
  • Marketing
  • Microsoft Access
  • Microsoft Exchange Server
  • Product Development
  • Sales
  • Treasury
  • Wealth Management