HSBC

Senior Digital Requirements Manager - Retail Banking and Wealth Management

HSBC
Full Time
Central
Non-specified
Junior (less than 3 years)
Non-specified
English

Job Description

Senior Digital Requirements Manager - Retail Banking and Wealth Management

Location: Asia Pacific-Hong Kong-Hong Kong Island-Central

Some careers grow faster than others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.
Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.
We are currently seeking a high caliber professional to join our team as Senior Digital Requirements Manager.
Principal responsibilities
  • Accountable for leading and managing a complex portfolio of digital analysis projects, leading definition and facilitating delivery of best in class digital channel propositions for Public Website, Internet Banking, Sharedealing and Mobile including future channels, devices, from initial scoping to creation of detailed requirements in consultation with markets all the way to post implementation support and measurement. 
  • Lead and coach the team as required across both the manufacture and deployment environment supporting convergence and reuse across Asia pacific. Lead this activity for Digital initiatives and contribute to other priority programmes where there is a Digital workstream.
  • Work closely in conjunction with Group digital platform and product owners to define the detailed requirements for digital initiatives in Asia pacific.
  • Build the capability to undertake detailed analysis to translate concepts and or business requirements in to digital propositions as part of User Centered Design in conjunction with Centre of excellence Design Team.
  • Support the multichannel strategy and agent channels where the business requirements state this.
  • Provide leadership on the testing team as part of the release process to improve delivery certainty and provide confirmation that the targeted user experience is met and delivered.
  • Lead, develop and motivate a team of Lead Digital Specialists to provide in depth analysis to drive out best in class sales and service digital channel experience supporting convergence and replication.
  • Underpin analysis by data operating effectively where this is incomplete, ambiguous for both manufacture and deployment.
  • Provide Subject Matter Expertise on and lead team on scoping of
  • Provide leadership and coaching to the Lead Digital Specialists to enable them in turn to coach and inspire the digital analysts as part of their broader progression.
  • As part of the Digital senior leadership team contribute to the definition and delivery of the Centre of excellence strategy.
  • Leading Lead Digital Specialist and teams that are responsible for the production of the Digital analysis document set in line with committed timescales, quality and methodology, securing Approval from stakeholders as required.
  • Ensuring digital deliverables meet business requirements and are fit for purpose to release to customers, by leading team in supporting the delivery production line like development, testing and implementation.
  • Provide leadership on business acceptance testing to improve certainty and quality of releases.
  • Provide appropriate leadership and coaching to team on provision of context and data to underpin assumptions as part of business case creation, working in conjunction with the business.
  • Lead the implementation of new digital channels and services into the region, working in collaboration with in country and project teams.
  • Foster and develop a customer centric ethos, use insight to continuously enhance user experience, increasing loyalty, advocacy and retention. 
  • Lead definition and delivery of best in class digital proposition through User Centered Design process working in collaboration with Centre of excellence Design Team. 
  • Define and implement People Strategy for own team and across Centre of excellence encompassing development, training and accreditation with robust approach to performance management that leads to high performance culture.
  • Provide Subject Matter Expertise across area of responsibility.
  • Support development of an effective education, training and or skills upgrading scheme for Group Digital to deliver to Retail banking wealth management businesses.
  • The role holder is responsible for the customer experience delivered by the Digital Sales and Servicing journey in Region, integrating the digital journey into a multi-channel journey
  • Provide digital capabilities to Asia pacific priority markets, plus smaller markets within the respective region.
  • The jobholder will interact with multiple Retail banking wealth management teams at Global, Regional and Country level  in order to ensure the most rapid and efficient development of digital requirements and readiness of the business to adopt.

Qualifications

Requirements
  • Strong analytical skills and the ability to operate effectively with ambiguous and incomplete data.
  • Experience in leading teams of Subject Matter Experts with broad range of analytical skills.
  • People experience in customer focused organizations, in disciplines such as digital, technology teams or change management, with leadership skills motivating and inspiring others to excel.
  • Awareness of User Centered Design methodology, sourcing of customer insight and importance of customer testing.
  • Excellent understanding of project methodology, frameworks and best practice.
  • Subject Matter Expertise of channel, including technical, commercial, market place and customer considerations.
  • Strong commercial focus, ability to balance risks vs. rewards and maximize cost effectiveness and profitability for the business.
  • Awareness of the testing process and experience of leading a testing function.
  • Experience in strategy formation and operational planning and or management.
  • Highly developed communication skills, both written and verbal, to explain complex or technical issues
  • Pragmatic decision making skills, with the ability to make clear judgments based on data and insight and understand the implications.
  • Strong negotiation and relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities
  • High level of resilience and self-motivation
  • Have the ability to approach things differently or do different things to deliver goals
  • Experience of process improvement and LEAN thinking methodologies
The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.
 
You’ll achieve more when you join HSBC.
 
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Technical Skills

  • Change Management
  • Costing
  • Customer Service
  • Futures
  • Internet Banking
  • Microsoft Excel
  • Performance Management
  • RAPID
  • Relationship Management
  • Sales
  • Sourcing
  • Training
  • Translation
  • User Experience Design
  • Wealth Management