Senior Digital Release Manager - Retail Banking and Wealth Management


Technical Skills

  • Change Management
  • Costing
  • Relationship Management
  • Wealth Management

Job Description

Senior Digital Release Manager - Retail Banking and Wealth Management

Location: Asia Pacific-Hong Kong-Hong Kong Island-Central

Some careers grow faster than others.
If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.
Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.
We are currently seeking a high caliber professional to join our team as Senior Digital Release Manager.
Principal responsibilities
  • The role holder will be accountable for the definition and implementation of a strategy to transition from programme to continuous enhancement of the services on a frequent basis, working with heads of platform and technology across the global Digital and Software delivery community and local Digital businesses.
  • Accountable for the creation and leadership development of a team of Senior Release Managers, Digital Implementation Managers and Digital Analysis community who will establish business implementation plans and oversee all Digital Centre of excellence activity to deploy new features into the market, ensuring robust governance is in place.
  • Accountable to the Regional and in country Heads of Digital for driving and enabling feature adoption in support of the regional digital objectives increasing digital engagement, digital revenue and servicing transactions and contributing to improvements
  • The role holder is accountable for ensuring timely delivery of all digital projects approved and actioned through the Digital centre of excellence integrating the digital journey into a multi-channel journey where appropriate.
  • Support and engage with cross functional and Global, Regional, Local Digital teams with no direct line responsibility for those individuals
  • This member of the Digital COE may be based in any geography.
  • The role will demand international travel and when operating from the home country, will require significant schedule flexibility to allow for daily, weekly interaction with Centre of excellence team members and project teams from all Regions. 
  • Primary interactions will be with three broad groups, within the Regional Digital Centre of excellence Teams, With Global Digital and Technology Teams, With Local country Heads of Digital
  • The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation.
  • The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.


  • Graduate
  • Leadership experience of building and operating a substantial digital release management function including multiplatform and market support
  • Exceptional analytical, planning and governance skills
  • Experience in strategy formation and operational planning management
  • Senior leadership experience in customer focused organizations, in disciplines such as digital, programme or change management skills motivating and inspiring others to excel
  • Outstanding Subject Matter Expertise of online and mobile channels, including technical, market place and customer considerations.
  • Strong commercial focus, ability to balance risks versus rewards and maximize cost effectiveness and profitability for the business.
  • Highly developed communication skills, both written and verbal, to explain complex or technical issues
  • Pragmatic decision making skills, with the ability to make clear judgments based on data and understand the implications.
  • Ability to lead and influence global and regional teams
  • Excellent negotiation and relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities
  • Excellent understanding of project methodology, frameworks and best practice
  • International experience 
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Employment TypeFull-time
Education LevelNon-specified
HSBCPrivate Banking and Wealth Management

1 Queen's Road Central, Central

directions_walk6 mins walk from Central Station