Senior Digital Release Manager - Retail Banking and Wealth Management

Full Time
Junior (less than 3 years)

Technical Skills

  • Agile
  • Change Management
  • Costing
  • Negotiation
  • Process Improvement
  • Project Management
  • Relationship Management

Job Description

Senior Digital Release Manager - Retail Banking and Wealth Management

Location: Asia Pacific-Hong Kong-Hong Kong Island-Central

Some careers grow faster than others.
If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.
Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.
We are currently seeking a high caliber professional to join our team as Senior Digital Release Manager.
Principal responsibilities
  • As a Senior Release Manager you will be accountable for the ongoing project management to drive ongoing digital releases from run ahead to final roll out and closure across markets you are responsible for
  • You will drive all business related activities for ongoing releases including scope readiness and ensuring all business requirements are in place and manage business risks and issues.
  • You will be accountable to manage all business related costs.
  • The Senior Release Manager will work with Information technology Country Delivery Leads, Information technology programme and project managers to ensure scope is planned, ensure any potential variances are identified and mitigated and remediate impediments escalated from delivery teams
  • The role holder will contribute towards the development of the overall release strategy for Digital Release Management transitioning from programme to continuous delivery on a frequent basis, working with teams across global digital, local digital businesses and the software delivery community
  • Identify areas and ways to better integrate changes, improve process efficiency and the overall engagement with our digital delivery colleagues to achieve business outcomes and develop a strong team culture
  • Accountable for the capability development of the Release Management Team as well as supporting the development and continuous improvement of the project management tools, processes and capability across all of the delivery lifecycle.
  • Line management of Lead Digital Analysts and Digital Analysts.
  • Managing a range of stakeholders from delivery team leads to senior leaders.
  • Working closely with Information technology teams to establish and track business implementation plans and oversee all activity to deploy new features into the market, ensuring robust governance is in place.
  • Accountable for ensuring timely delivery of all digital projects, including gaining appropriate approvals both internal and external
  • Support and engage with cross functional and Global, Regional, Local Digital teams with no direct line responsibility for those individuals
  • Accountable to ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation
  • Continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.


  • The role may require international travel and when operating from the home country, will require significant schedule flexibility to allow for daily, weekly interaction with Centre of excellence team members and project teams from all Regions. 
  • Extensive experience managing multiple projects in a digital environment 
  • Senior leadership experience in customer focused organizations, in disciplines such as digital, programme or change management skills motivating and inspiring others to excel
  • Proven experience in driving release best practices into an organisation and influencing ways of working both within the team and amongst the other delivery areas
  • Ability to deliver whilst working with Agile, Waterfall or Hybrid teams
  • Excellent understanding of project methodology, frameworks and best practice
  • Sound understanding of digital delivery and integration across browser, mobile and security
  • Outstanding Subject Matter Expertise of online and mobile channels, including technical, market place and customer considerations.
  • Resilience the ability to adapt, unafraid to fail fast and implement learnings to improve
  • Solid understanding of current digital best practices around delivery and continuous improvement, must be passionate about improving and knowledge sharing
  • Self-disciplined with a proactive attitude, able to work independently and under pressure
  • Know how to steer projects while always keeping the client’s needs in mind
  • Strong commercial focus, ability to balance risks versus rewards and maximize cost effectiveness and profitability for the business.
  • Highly developed communication skills, both written and verbal, to explain complex or technical issues
  • Pragmatic decision making skills, with the ability to make clear judgments based on data and understand the implications.
  • Ability to lead and influence global and regional teams
  • Excellent negotiation and relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities  
You’ll achieve more when you join HSBC.
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