Senior Digital Implementation Manager - Retail Banking and Wealth Management

Full Time
Junior (less than 3 years)

Job Description

Senior Digital Implementation Manager - Retail Banking and Wealth Management

Location: Asia Pacific-Hong Kong-Hong Kong Island-Central

Some careers grow faster than others.
If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.
Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.
We are currently seeking a high caliber professional to join our team as Senior Digital Implementation Manager.
Principal responsibilities
  • Provide ongoing engagement and support in order to rollout and subsequently enable new digital features on strategic platforms
  • Lead and support all local business activity from initial engagement and kick off workshop for onboarding onto platforms through to supporting benefits realisation
  • Consultancy support for all digital feature capabilities including regular reviews of the Business Services Catalogue
  • Embedding of the new digital operating model and post implementation commercialisation support.
  • Ensure that all business tasks including feature activation, operational impact assessment, internal and external comms, local copy review, training, business readiness, migration and implementation are completed to plan for that release. 
  • Regional accountability for providing specialist support for either Internal or External Comms, Training and Operational Impact or Migration and Implementation approach for all markets


  • Experience of working directly with individual markets or a region to support local business activity needed for delivery of digital change.
  • Excellent negotiation and relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities and the ability to lead and influence.
  • Strong planning and governance skills
  • Subject Matter Expertise of online and mobile channels, including technical, market place and customer considerations.
  • Subject Matter Expertise in either internal or external communications, operational impact assessment and training or migration and implementation planning.
  • Strong commercial focus, ability to balance risks vs. rewards and maximize cost effectiveness and profitability for the business.
  • Highly developed communication skills, both written and verbal, to explain complex or technical issues
  • Pragmatic decision making skills, with the ability to make clear judgments based on data and understand the implications.
  • Good understanding of project methodology, frameworks and best practice
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Technical Skills

  • Corporate Communications
  • Costing
  • Negotiation
  • Relationship Management
  • Training