Senior Digital Implementation Manager - Retail Banking and Wealth Management


Technical Skills

  • Agile
  • Compliance
  • Corporate Communications
  • Costing
  • Negotiation
  • Process Improvement
  • Relationship Management
  • Training

Job Description

Senior Digital Implementation Manager - Retail Banking and Wealth Management

Location: Asia Pacific-Hong Kong-Hong Kong Island-Central

Some careers grow faster than others.
If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.
Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.
We are currently seeking a high caliber professional to join our team as Senior Digital Implementation Manager.
Principal responsibilities
  • Develop and contribute to the overall change strategy for Digital Release Management
  • Provide ongoing engagement and support in order to rollout and subsequently enable new digital features on strategic platforms. 
  • Lead and support all local business activities from initiation through to benefits realisation
  • Form strong working relationships across our internal community, which enrich our values across the business, business partners and teams that we engage.
  • Ensure input, buy in and alignment to maximise optimal outcomes, through the right engagement structures for example Champion Networks, governance forums
  • Embed the new digital operating model across HSBC Digital Solutions and identify areas and ways to better integrate changes, improve process efficiency and the overall engagement with our digital delivery colleagues to achieve business outcomes and develop a strong team culture
  • Determine resource requirements. 
  • Effectively lead, inspire and drive performance and manage team members
  • Ensure that all business tasks including feature activation, operational impact assessment, internal and external communications, local copy review, training, business readiness, migration and implementation are completed to plan for that release
  • Understand the complexities and impacts of compliance and legal aspects surrounding our business.
  • Drive out risks and issues.
  • Identify and implement the necessary activities to ensure that these are managed


  • Extensive change management experience 
  • Experience of working directly with multiple individual markets or a region to support local business activity needed for delivery of digital change
  • Excellent negotiation and relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities and the ability to lead and influence
  • Ability to deliver change whilst working with Agile, Waterfall or Hybrid teams
  • Resilience, the ability to adapt, unafraid to fail fast and implement learnings to improve
  • Strong planning and governance skills
  • Subject Matter Expertise of online and mobile channels, including technical, market place and customer considerations
  • Subject Matter Expertise in internal and external communications, operational impact assessment and training, migration and implementation planning
  • Strong commercial focus, ability to balance risks versus rewards and maximize cost effectiveness and profitability for the business
  • Highly developed communication skills, both written and verbal, to explain complex or technical issues
  • Pragmatic decision making skills, with the ability to make clear judgments based on data and understand the implications
  • Good understanding of project methodology, frameworks and best practice   
You’ll achieve more when you join HSBC.
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Employment TypeFull-time
Education LevelNon-specified
HSBCPrivate Banking and Wealth Management

1 Queen's Road Central, Central

directions_walk6 mins walk from Central Station