HSBC

Senior Customer Risk Quality Assurance Manager - Commercial Banking

HSBC
Full Time
Junior (less than 3 years)
Bachelor
English

Job Description

Senior Customer Risk Quality Assurance Manager - Commercial Banking

Location: Asia Pacific-Hong Kong-Hong Kong Island-Central

Some careers open more doors than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.
HSBC Commercial Banking serves millions of businesses ranging from small, to large corporates, providing commercial customers with a full range of banking services including Global Trade and Receivables Finance, RMB solutions, multi-currency business accounts, payments and cash management, and wealth management and insurance, as well as a comprehensive range of financing solutions.  With dedicated Relationship Managers and Product Specialists providing local support and advice in over 60 countries and territories, HSBC helps connect customers to opportunities.
We are currently seeking a high caliber professional to join our team as Senior Customer Risk Quality Assurance Manager.
Principal responsibilities
  • The Commercial Banking Global Standards Programme has been formed to enable Commercial Banking to adopt and enforce the highest Financial Crime and Sanctions compliance and behavioral standards across all Commercial Banking entities within the HSBC Group.
  • This  is a combined operational and implementation role, embedded within either the Country Commercial Banking Chief Operating Officer office, the Regional Commercial Banking Chief Operating Officer office, or the Global Commercial Banking Global Standards team. In country and regional offices. The role will report to the local Head of Global Standards, the role reports into the Head of Commercial Banking Customer Risk Quality Assurance when a part of the Global Commercial Banking team.
  • The role holder will be responsible for assessing the quality with which Commercial Banking frontline staff assess Financial Crime Compliance risks and ensuring that those risks are mitigated appropriately. The role holder will provide leadership to the Commercial Banking frontline on the Financial Crime Compliance risks that they should consider when reviewing or remediating a client, and will coach staff who are unable to demonstrate a strong understanding of Financial Crime Compliance risks.
  • This role will take action to address general areas for improvement in Financial Crime Compliance risk assessment and mitigation, when there are common themes that emerge through assessing risk across a country or a region. In addition to training this may include making recommendations to enhance controls, processes and systems.
  • As a senior member of the team, this role will be required to manage the activities and recommendations made by a team of Risk Quality Assurance Managers.
  • Drives improvements in first line of defense ability to recognize Financial Crime Compliance risks and take appropriate action
  • Responsible for the establishing country and regional Key Performance Indicators that demonstrate improvements in Financial Crime Compliance comprehension and control for the Commercial Banking business.
  • Supports the delivery of Global change management programmes and initiatives required to deliver the strategy for Commercial Banking.
  • Partners with the line of business, with Information Technology, Financial Crime Compliance and other functions to develop appropriate measures to address common Financial Crime Compliance risk issues.

Qualifications

Requirements
  • Bachelor Degree Holder
  • Solid years of total working experience
  • Solid knowledge and experience in processes and Bank systems
  • Excellent project management skills
  • Strong analytical and problem solving abilities
  • Organized and logical thinker
  • Strong interpersonal sensitivity
  • Strong written and verbal communication and presentation skills
You’ll achieve more when you join HSBC.
 
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Technical Skills

  • Cash Management
  • Compliance
  • Project Management
  • Quality Assurance
  • Risk Assessment
  • Training
  • Wealth Management