Senior Customer Risk Quality Assurance Manager - Commercial Banking


Technical Skills

  • Anti Money Laundering (AML)
  • Compliance
  • Due Diligence
  • Internal Control
  • Know Your Customer (KYC)
  • Operational Risk
  • Quality Assurance

Job Description

Senior Customer Risk Quality Assurance Manager - Commercial Banking

Location: Asia Pacific-Hong Kong-Hong Kong Island-Central

Some careers grow faster than others.
If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.
HSBC Commercial Banking serves millions of businesses ranging from small, to large corporates, providing commercial customers with a full range of banking services including Global Trade and Receivables Finance, RMB solutions, multi-currency business accounts, payments and cash management, and wealth management and insurance, as well as a comprehensive range of financing solutions.  With dedicated Relationship Managers and Product Specialists providing local support and advice in over 60 countries and territories, HSBC helps connect customers to opportunities.
We are currently seeking a high caliber professional to join our team as Senior Customer Risk Quality Assurance Manager.
Principal responsibilities
  • Drive improvements in First Line of Defense ability to recognize Financial Crime Compliance risks and take appropriate action
  • Establish country Key Performance Indicators that demonstrate improvements in Financial Crime Compliance comprehension and control for the Commercial Banking business
  • Support the delivery of Global change management programmes and initiatives required to deliver the strategy for Commercial Banking
  • Support the Global Standards programme on Global Financial Crime Compliance and generally assisting them with the resolution of compliance and operational risk issues across First Line of Defense
  • Provide guidance and support to Commercial Banking sites in conjunction with experts across the financial crime divisions
  • Uphold and enhance compliance and Financial Crime Compliance risk culture across the role’s Commercial Banking jurisdiction
  • Maintain strict internal control
  • Partner with the line of business, with other functions to develop appropriate measures to address common Financial Crime Compliance risk issues
  • Develop an effective and professional workforce
  • Manage compliance and Financial Crime Compliance risk counterparties in Commercial Banking sites to achieve objectives on country level
  • Foster strong compliance and operational risk culture across Commercial Banking
  • Manage the activities and recommendations made by a team of Risk Quality Assurance Managers


  • Bachelor degree holder
  • Experience in Financial Crime Compliance, Anti Money Laundering, Know Your Client, or Client Due Diligence
  • People management experience
  • Solid knowledge and experience in processes and Bank systems
  • Strong analytical and problem solving abilities
  • Organized and logical thinker
  • Strong interpersonal sensitivity
  • Strong written and verbal communication and presentation skills
  • Fluent Cantonese and English
  • Ability to read Simplified and Traditional Chinese
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Employment TypeFull-time
Education LevelBachelor
LanguageEnglish, Cantonese
HSBCPrivate Banking and Wealth Management

1 Queen's Road Central, Central

directions_walk6 mins walk from Central Station