HSBC

Senior Customer Due Diligence and Onboarding Manager - Commercial Banking

HSBC
Full Time
Central
Non-specified
Junior (less than 3 years)
Non-specified
English

Job Description

Senior Customer Due Diligence and Onboarding Manager - Commercial Banking

Location: Asia Pacific-Hong Kong-Hong Kong Island-Central

Some careers grow faster than others.
If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.
Corporate Banking provides international financial services solutions that support businesses ranging from large corporates to mid-market enterprises in a variety of industry sectors all over the world.  Leveraging the strength, scope and expertise of our global product network, Corporate Banking is positioned as an essential partner to large and mid-market enterprises seeking to maximise their potential internationally, offering streamlined business access to HSBC’s international network and broad range of market leading banking products and services.
We are currently seeking a high caliber professional to join our team as Senior Customer Due Diligence and Onboarding Manager.
Principal responsibilities
  • Support Head of Customer Due Diligence and Onboarding to implement Global Standards Programme and Onboarding Programme
  • Drive change initiatives that improve operational excellency, streamline the process, increase productivity and enhance customer experience
  • Play a direct role in leading, coaching and motivating a team of professionally trained Customer Due Diligence and Onboarding case managers who are responsible to deliver excellent client onboarding experience to a wide range of HSBC local customers, manage the Customer Due Diligence refresh of existing clients
  • Act as a central point of contact and manage queries, escalation relating from onboarding and Customer Due Diligence refresh from customers and Relationship Manager 
  • Accountable for ensuring service excellence at all times and expectations from our internal and external customers are met through the case management team
  • Maintain an environment in which customer focus, compliance and risk control are a key performance criteria

Qualifications

Requirements
  • Business experience in Commercial Banking centered on delivery of high quality customer service
  • Knowledge of the changing regulatory environment in the financial services sector to combat financial crime risk
  • Demonstrate ability to drive change initiatives and project implementation
  • Ability to prioritise and work independently under pressure with minimum supervision
  • Proven problem solving skills with the ability to consider alternative and innovative solutions
  • Strong stakeholder management and influencing skills and the ability to effectively work with multiple business partners
You’ll achieve more when you join HSBC.
 
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Technical Skills

  • Client Onboarding
  • Compliance
  • Customer Service
  • Due Diligence
  • Project Management