Senior Customer Due Diligence and Onboarding Manager - Commercial Banking


Technical Skills

  • Client Onboarding
  • Compliance
  • Due Diligence

Job Description

Senior Customer Due Diligence and Onboarding Manager - Commercial Banking

Location: Asia Pacific-Hong Kong-Hong Kong Island-Central

Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC Commercial Banking serves millions of businesses ranging from small, to large corporates, providing commercial customers with a full range of banking services including Global Trade and Receivables Finance, RMB solutions, multi-currency business accounts, payments and cash management, and wealth management and insurance, as well as a comprehensive range of financing solutions.  With dedicated Relationship Managers and Product Specialists providing local support and advice in over 60 countries and territories, HSBC helps connect customers to opportunities.
We are currently seeking a high caliber professional to join our team as Senior Customer Due Diligence and Onboarding Manager.
Principal responsibilities
  • Play a direct role in leading, coaching and motivating a team of professionally trained onboarding and Customer Due Diligence case managers who are responsible to deliver excellent client onboarding experience to a wide range of HSBC customers and manage the Customer Due Diligence refresh of existing clients.
  • Accountable for ensuring service excellence at all times and expectations from our internal and external customers are met through the case managers.
  • Support Head of Onboarding and Customer Due Diligence to maintain an environment in which customer focus, compliance and risk control are a key performance criteria.
  • Implement Onboarding and Client Due Diligence related projects.
  • Ensure accurate and timely management information reporting.


  • University graduate with relevant years of working experience
  • Business focused with records of successful accomplishment in providing consistently outstanding customer service
  • Detail conscious and able to work independently
  • Proven record of delivery within challenging time scale
  • Highly motivated and prepared to accept challenges
  • Strong interpersonal, influencing and presentation skills
  • Proficiency in spoken English, Mandarin and Cantonese, as well as written English and Chinese 
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Employment TypeFull-time
Education LevelBachelor
LanguageEnglish, Cantonese, Mandarin (Putonghua)
HSBCPrivate Banking and Wealth Management

1 Queen's Road Central, Central

directions_walk6 mins walk from Central Station