Regional Head of Wealth and Insurance Business Service Delivery Asia Pacific - HSBC Operations, Services and Technology
Location: Asia Pacific-Hong Kong-Kowloon-Tai Kok Tsui
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HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.
We are currently seeking a high caliber professional to join our team as Regional Head of Wealth and Insurance Business Service Delivery Asia Pacific.
Be responsible for all Regional Wealth and Insurance Business Services activity throughout Asia-Pacific's Service Delivery organization, including management of the regional expense base to plan
Improve customer service quality while managing operational risk to required standards and achieving a year-on-year improvement in operating expense
Oversee the Wealth and Insurance operations processes while managing tactical, strategic and regulatory-driven change initiatives necessary to achieve the desired levels of customer experience, risk management, operational efficiency and alignment to global business demand
Explore pro-active changes to the historic operating models within Wealth and Insurance Operations, moving to a combination of off-shoring, out-sourcing and automation to support rapid product growth and service expansion demanded by Retail Banking and Wealth Management regional and global stakeholders
Actively engage with stakeholders across Global Businesses, Global Risk, Global Service Delivery and Global Change Delivery
Act as the primary regional interface for in-country Service Delivery Wealth and Insurance operations, with Global Business stakeholders, as this is a senior leadership role within Wealth and Insurance Business Services and the Asia-Pacific Service Delivery team
Report functionally to the Global Head of Wealth and Insurance Business Services, as well as entity report to the Regional Head of Service Delivery Asia-Pacific
- Customer Service
- Operational Risk
- Risk Management
- Wealth Management