Product User Experience Design Manager - Retail Banking and Wealth Management

Full Time
Junior (less than 3 years)

Job Description

Product User Experience Design Manager - Retail Banking and Wealth Management

Location: Asia Pacific-Hong Kong-Hong Kong Island-Central

Some careers open more doors than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.
Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.
We are currently seeking a high caliber professional to join our team as Product User Experience Design Manager.
Principal responsibilities
  • Undertake and support team in creation of best in class channel propositions and services following user centered design techniques and industry best practice, including research and customer usability testing, briefing and managing agencies where appropriate.
  • Contribution to the delivery of Digital Transformation Programme
  • Contribution to the delivery of all flagship Group Transformation programmes where there is a digital workstream.
  • Develop concept designs and clickable prototypes to support stakeholder engagement and illustrate early design thinking.
  • Provide Subject matter Expert support in all aspects of User centre design across the Analysis and Design functions.
  • Contribute to digital design leadership on digitally led and non digitally led projects to deliver investment of across the markets.
  • Oversee and track usability spend with third parties


  • Design graduate, although graduates from other disciplines considered with experience
  • Extensive experience of User Centred Design methodology and its practical implementation
  • Experience of technical coaching, motivating and inspiring others to excel
  • Experience of interaction and visual design with a strong understanding of user centered design
  • Expert in best practice when designing for the web
  • Skilled in the use of prototyping tools, flash and rich media
  • Subject Matter Expertise of channel, including technical, commercial, market place and customer considerations.
  • Accomplished in the development of mobile applications and or web optimization for mobile devices
  • Be innovative with the ability to approach things differently or do different things to deliver goals
  • Highly developed communication skills, both written and verbal, to explain complex or technical issues
  • Experience of working with and managing agencies particularly usability testing
  • High levels of resilience and self-motivation
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Technical Skills

  • Microsoft Excel
  • Prototyping
  • Wealth Management