Planning Officer - Contact Centre Business


Technical Skills

  • Accountancy
  • Audit
  • Compliance
  • Microsoft Access

Job Description

Planning Officer - Contact Centre Business

Location: Asia Pacific-Hong Kong-Kowloon-Tai Kok Tsui

Some careers open more doors than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.
Contact Centre Business plays a central role in maintaining our reputation as a leader in banking in Hong Kong. It serves as a vital channel in ensuring successful business development while addressing customers’ different financial needs and delivering quality banking service to our millions of customers through multiple touchpoints including inbound and outbound calling activities. The value of Contact Centre Business continues to grow as it cultivates collaboration and improved financial services provision across a broad range of our business areas.
We are currently seeking a high caliber professional to join our team as Planning Officer.
Principal responsibilities
  • Support activities of overall Contact Centre planning
  • Monitor expenditure and ensure accurate financial records and management information are properly maintained
  • System access maintenance and administration
  • Workplace management with operational site support
  • Support service and business objective programmes
  • Maintain staff personnel records for internal and external reference
  • Adhere to Group compliance and audit requirements


  • Hong Kong Certificate of Education Examination or Hong Kong Diploma of Secondary Education holder
  • Knowledge of bank operations, payment and accounts processes
  • Experience in workplace management and general administrative support
  • Good computer and Microsoft Office applications
  • Ability to work well within a team and take the initiative to work independently when required
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Employment TypeFull-time
Education LevelLower Secondary
HSBCPrivate Banking and Wealth Management

1 Queen's Road Central, Central

directions_walk6 mins walk from Central Station