HSBC

Part Time Customer Care Officer - Retail Banking and Wealth Management

HSBC
Full Time
Tsim Sha Tsui
Non-specified
Junior (less than 3 years)
Lower Secondary / F5 / GCSE
English, Cantonese, Mandarin (Putonghua)

Job Description

Part Time Customer Care Officer - Retail Banking and Wealth Management

Location: Asia Pacific-Hong Kong-Kowloon-Tsim Sha Tsui

Some careers shine brighter than others
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential.
Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.
We are currently seeking a high caliber professional to join our team as Part Time Customer Care Officer.
Principal responsibilities
  • Handle enquiries, resolve complaints from merchants and cardholders of EPS through telephone and emails in relation to the operations and promotional activities of various service products
  • Monitor the onsite terminal performance and maintenance service provided by service providers
  • Receive, investigate, resolve and respond to enquiries or complaints on irregular transactions from merchants and cardholders
  • Solicit feedback from customers to improve product feature changes and system enhancements
  • Review the daily operating procedures constantly to reduce redundancy, improve efficiency and effectiveness
  • Prepare statistics and management reports on daily operations for ongoing service improvement
  • Support the monitoring of Payment by Phone Service internet site’s performance and member banks’, the key merchants’ systems
  • Review working procedures and recommend work improvement procedures to increase productivity and operational efficiency
  • Be prepared to work on shift basis from Monday to Sunday as required, including Public Holidays between 09:00 to 22:00

Qualifications

Requirements
  • Hong Kong Certificate of Education Examination or Hong Kong Diploma of Secondary Education holder or holder of associate degree, higher diploma or degree from a tertiary institution with significant working experience in banking or customer services
  • Solid problem solving and leadership capabilities
  • Good planning and organizational skills
  • Ability to work effectively, independently and while under pressure
  • Self motivated and customer focused approach
  • Proficiency with common software such as Microsoft Word, Excel and PowerPoint, along with internet operating skills and a good knowledge of computer security
  • Good negotiation and communication skills, with a pleasant telephone manner
  • Strong written and spoken English, Cantonese and Putonghua, along with Chinese typing skills
You’ll achieve more when you join HSBC.
 
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Technical Skills

  • Answering Telephones
  • Computer Security
  • Customer Service
  • Management Reporting
  • Microsoft Excel
  • Microsoft Powerpoint
  • Microsoft Word
  • Negotiation
  • Statistics
  • Typing
  • Wealth Management