- Customer Service
- Microsoft Excel
- Microsoft Word
Officer, Customer Service, Life Insurance - Global Service Delivery
Location: Asia Pacific-Hong Kong-Kowloon-Tai Kok Tsui
Some careers open more doors than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.
Within HSBC Operations, Services and Technology, Global Service Delivery is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Service Delivery teams are making sure all this happens smoothly.
We are currently seeking a high caliber professional to join our team as Officer, Customer Service, Life Insurance.
Provide quality customer services to customers through hotline and walk in enquiry
Handle customer’s enquiries or dissatisfaction through phone and interview
Draft correspondence to answer customer enquiries or complaints
University Degree holder in Business or related discipline
Experience in Call Centre environment, preferably gained from insurance or financial industry
Strong sense of self initiation with mindset to maintain a balance between business flexibilities and risk exposure
Sound analytical and problem solving capabilities
Ability to serve internal and external clients independently in a professional manner
Good command of both spoken and written English and Chinese
Strong computer skill particularly in Microsoft Chinese Word processing and Microsoft Excel
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.