Manager, Treasury Service Delivery - HSBC Securities Services


Technical Skills

  • Cash Management
  • Costing
  • CRM
  • Fund Administration
  • Fund Management
  • Gap Analysis
  • Microsoft Excel
  • Microsoft Visio
  • Operational Risk
  • Process Reengineering
  • Relationship Management
  • Sales
  • Securities Lending
  • Treasury

Job Description

Manager, Treasury Service Delivery - HSBC Securities Services

Location: Asia Pacific-Hong Kong-Hong Kong Island-Central

Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
Securities Services provides robust and reliable solutions that enhance performance and mitigate risk, today and in the future. Working with institutional investors, banks, insurance companies, governments and multinational corporations, Securities Services offers a range of fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services.
We are currently seeking a high caliber professional to join our team as Manager, Treasury Service Delivery.
Principal responsibilities
  • Obtaining and collating change requirements from Businesses, Operational Teams, subject matter experts and other stakeholders
  • Gathering and analysing process data required for benchmarking, identification of best practices, design or deployment of business processes
  • Mapping of specific process information in line with inputs received from the design team
  • Conducting process capability or monitoring studies. Evaluating the capability of the process to handle the planned transaction volumes
  • Continually seeks ways of improving work processes.  Interfaces with all levels of management to identify, develop and implement initiatives to improve departmental efficiency, customer care and expense control
  • Supporting process deployment by conducting walkthrough of processes, gap analysis and facilitate smooth deployment
  • Developing, maintaining and distributing all departmental Management Information reporting as and when required.
  • Supporting HSBC Securities Services Product Management, Relationship management, Account management sales and client servicing activities by providing input and through direct client participation where specific technical input is required
  • Leverage group wide service proposition strategies and tools to deliver quality, cost effective and consistent capabilities and ongoing servicing.
  • Assist with the achievement of aggressive business targets and strategic plan objectives whilst maintaining a high quality of client service, mitigating risk and maintaining regulatory compliant status


  • Must have experience in Banking Operations and Process Reengineering
  • Degree Holder
  • Must have strong experience in Business process reengineering and strategic change projects, with expertise in business process management techniques or strong experience in operational risk management
  • Proven ability to think strategically
  • Negotiation, influence, mediation and conflict management skills
  • Ability to develop cohesive working relationships with business partners
  • Excellent written and verbal communication skills, other languages an advantage
  • Proven ability to analyse complex data to identify trend and root cause
  • Full understanding, technical expertise and exposure to the Treasury suite of products of cash management, collateral management, execution and clearing services and securities lending.
  • Ability to review processes, systems and products and identify integral risk factors
  • Ability to handle multiple projects across a large scale
  • Ability to plan and organise workload to meet deadlines, taking into account relative priorities.
  • System knowledge of Treasury Products.
  • Highly motivated self starter and a strong team player
  • Experience in fund management or custodial operations is preferable
  • High proficiency with Microsoft software suite including Excel and Visio  
The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Employment TypeFull-time
Education LevelBachelor
HSBCPrivate Banking and Wealth Management

1 Queen's Road Central, Central

directions_walk6 mins walk from Central Station