Manager Sales Quality Implementation - Retail Banking and Wealth Management

Full Time
Junior (less than 3 years)

Job Description

Manager Sales Quality Implementation - Retail Banking and Wealth Management

Location: Asia Pacific-Hong Kong-Kowloon-Tai Kok Tsui

Some careers open more doors than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.
Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.
We are currently seeking a high caliber professional to join our team as Manager Sales Quality Implementation.
Principal responsibilities
  • Support the enforcement of business compliance and best practice sharing by constantly reviewing transaction recommendations and identifying abnormalities
  • Recommend remedial measures and reinforce service standards
  • Contribute to and implement quality improvement initiatives and contribute to the ongoing development and improvement of monitoring processes and tools to ensure the continuous improvement of quality assurance
  • Review and improve quality guidelines and measures
  • Promote integrity by monitoring full compliance with business discipline guidelines, and recommend control measures for the execution
  • Monitor and enforce adherence to Group financial planning standards and implement monitoring measures covering all Retail Banking and Wealth Management staff
  • Liaise with retail distribution channels and departments to investigate customer complaints regarding frontline practices
  • Provide guidance and technical support to team members

Technical Skills

  • Compliance
  • Financial Planning
  • Quality Assurance
  • Technical Support
  • Wealth Management