Manager Sales Quality Implementation - Retail Banking and Wealth Management
Location: Asia Pacific-Hong Kong-Kowloon-Tai Kok Tsui
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Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.
We are currently seeking a high caliber professional to join our team as Manager Sales Quality Implementation.
Support the enforcement of business compliance and best practice sharing by constantly reviewing transaction recommendations and identifying abnormalities
Recommend remedial measures and reinforce service standards
Contribute to and implement quality improvement initiatives and contribute to the ongoing development and improvement of monitoring processes and tools to ensure the continuous improvement of quality assurance
Review and improve quality guidelines and measures
Promote integrity by monitoring full compliance with business discipline guidelines, and recommend control measures for the execution
Monitor and enforce adherence to Group financial planning standards and implement monitoring measures covering all Retail Banking and Wealth Management staff
Liaise with retail distribution channels and departments to investigate customer complaints regarding frontline practices
Provide guidance and technical support to team members
- Financial Planning
- Quality Assurance
- Technical Support
- Wealth Management