Manager Premier - Customer Value Management

Full Time
Junior (less than 3 years)

Job Description

Manager Premier - Customer Value Management

Location: Asia Pacific-Hong Kong-Hong Kong Island-Central

Some careers open more doors than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.
Customer Value Management is vital in maintaining HSBC’s position as a provider of world-class retail banking and wealth management solutions, directing business development with a focus on customers. The team works to ensure the most appropriate pricing, products and promotions are directed to the most relevant customers, concentrating on building value, treating customers fairly and creating a superb customer experience.
We are currently seeking a high caliber professional to join our team as Manager Premier.
Principal responsibilities
  • Support the launch of proposition initiatives and implementing business initiatives in Premier segment in alignment with Group directives to achieve business objectives
  • Support to drive the development of Premier in establishing the bank as the leading and preferred premium bank for up segment
  • Implement plan and business initiatives to achieve portfolio growth in terms of customers number and income, and improve customer experience 
  • Support the development of business initiatives to grow portfolio and profitability of the strategic segments
  • Continuous support to the management of propositions leading to better performance
  • Assist in launching Group initiatives on Premier 
  • Support to implement Global Standard and control initiatives to ensure adherence to guidelines 
  • Support special projects in relation to Premier proposition enhancement
  • Liaise with key stakeholders including Retail Distribution, Channel, Product teams, Marketing, Compliance and Legal etc to facilitate development and implementation of initiatives and projects

Technical Skills

  • Compliance
  • Customer Service
  • Marketing