Manager Personal Lending - Customer Value Management

Full Time
Junior (less than 3 years)

Job Description

Manager Personal Lending - Customer Value Management

Location: Asia Pacific-Hong Kong-Hong Kong Island-Central

Some careers open more doors than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.
Customer Value Management is vital in maintaining HSBC’s position as a provider of world-class retail banking and wealth management solutions, directing business development with a focus on customers. The team works to ensure the most appropriate pricing, products and promotions are directed to the most relevant customers, concentrating on building value, treating customers fairly and creating a superb customer experience.
We are currently seeking a high caliber professional to join our team as Manager Personal Lending.
Principal responsibilities
  • Implement credit card business strategies to meet the business objective
  • Keep track of credit card business performance
  • Review and coordinate initiatives to achieve business objective and reduce costs
  • Coordinate and manage the credit card product and feature enhancements with the aim to sharpen HSBC’s market leading position in Credit Card in a cost effective way
  • Provide inputs to credit and risk policies to enhance return from portfolio while sustaining credit quality
  • Provide inputs to Marketing, Branches, Call Centre and Direct Channel to develop marketing approach and processes that are efficient and effective
  • Ensure regulatory, compliance to group standards and audit directives are met
  • Contribute to systems and processes projects that seek to enhance efficiency and cost effectiveness
  • Effectively manage vendor risk in accordance with group and local regulatory requirements
  • Ensure that HSBC’s relationship with material high risk vendors are well managed within agreed risk appetite and do not expose HSBC to undue risk
  • Conduct vendor performance management including provide appropriate training to vendor whenever required and monitoring of the services provided by vendor


  • Degree holder
  • Extensive working experience in credit cards, especially in card rewards management
  • High degree of personal drive and resilience
  • Proven experience in project management
  • Excellent problem-solving and analytical skills with creative and critical thinking
  • Strong understanding across different business units in Retail Banking and Wealth Management
  • Strong knowledge in compliances and regulatory requirements
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Technical Skills

  • Audit
  • Business Development
  • Compliance
  • Costing
  • Marketing
  • Project Management
  • Training
  • Wealth Management